NHL 18 HUT Failed to retrieve data

[Whatknee81]

Can't play online in hut been like that for a few hrs now is this happening to anybody else once I try go to hut champs or the competing season it gives me a error code I just wanna play my games already 

[EA_Roger · Accepted solution]

@djgershock1,

Thanks for sharing the feedback and the case number, I'll be sure to pass this on to the relevant teams and I apologise for your experience. I know this won't do much but I would to add that the "Failed to retrieve data" error is a connectivity error message and extremely broad a lot of that troubleshooting would have helped the majority of customers; 

@all,

For those who started running into the error in the last few days, we've made some changes on our end & players have started getting back into HUT again. If you are still running into this issue I encourage you to do a power cycle of your console & try again.

Thanks,

Roger. 

[silent0420]

I went into hut to collect my qualification collectible for hut champions as soon I looked at the results it glitched out and gave me an error code, and now I try to load hut it shows me the qualification collectible as Deon as it loads up I push select because that's the only option and the same code pops up telling me it failed to retrieve data, please help as I've tried speaking with ea support and doing their troubleshooting with no luck 

[djgershock1]

hey man i keep getting the same issue, did you get a resolution?

[MrFreezeQc]

Same trouble Do you FIxed??

[djgershock1]

I've been with the same issue for about 36 hours

Ea support is the worst I have ever encountered no resolve

[Whatknee81]

No and season about to end 

[Whatknee81]

Did you fix it I tried calling them they just made me restart stuff I didn't need to and still don't work 

[MrFreezeQc]

NO and season 1st round finish last night

[djgershock1]

This is ridiculous, I'm not sure why support cannot assist OR provide some sort of ETA on a solution.

I missed Friday flashback AND this weekends HC......

[EA_Roger]

Hello,

I've merged your threads together as it seems that you are all encountering a "Failed to retrieve data" error in HUT. If that's not the case please let me know.

We've had some scattered reports on this across some of our forums and we escalated it to our game team, if we have any more information on this we'll be sure to let you know first. Thanks for sharing all of the troubleshooting you've done & for trying these steps in the first place, this is extremely helpful. We are sorry for the inconvenience that this has caused you and thank you for your patience while we look into this further.

@djgershock1, as mentioned on EA Forums, if you had a poor experience with our support would you mind sharing your case reference & feedback that I can pass on?

Thanks,

Roger;