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Re: NHL 18 Crashes After Update

by EA_Barry
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Original Post

Accepted Solution

NHL 18 Crashes After Update

★★★★ Newbie
Today (10/4/17) I downloaded the approximate 1100 MB update and now while playing the game the system makes a weird sounds and sends me to the home screen.
Message 1 of 6 (2,353 Views)

Accepted Solution
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Re: NHL 18 Crashes After Update

Community Manager

@bbower41

 

  1. First close the game.
  2. Go to NHL 18 and press the menu button
  3. Go to Manage Game, Saved Data, Reserved Space
  4. Press the Menu button, go to clear reserved space
  5. Restart the game.

If the issue remains, try fully powering off the console and retry:

 

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn on the Xbox One.
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Message 2 of 6 (4,259 Views)

All Replies
Highlighted

Re: NHL 18 Crashes After Update

Community Manager

@bbower41

 

  1. First close the game.
  2. Go to NHL 18 and press the menu button
  3. Go to Manage Game, Saved Data, Reserved Space
  4. Press the Menu button, go to clear reserved space
  5. Restart the game.

If the issue remains, try fully powering off the console and retry:

 

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn on the Xbox One.
--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 6 (4,260 Views)

Re: NHL 18 Crashes After Update

★★★★ Newbie
Will doing this delete my hut account in any way? I pulled totw mcdavid and refuse to lose it haha but seriously I need my franchise mode
Message 3 of 6 (2,332 Views)

Re: NHL 18 Crashes After Update

★★★ Newbie

I have the same issue as above. I tried both of your solutions and neither have worked. 

Message 4 of 6 (2,309 Views)

Re: NHL 18 Crashes After Update

★★★★ Newbie
First full game in three days. Thanks. Hope it works out for others.
Message 5 of 6 (2,303 Views)

Re: NHL 18 Crashes After Update

★★★★ Novice

DO WE HAVE TO DO THIS TO GET THE GAME BACK?  THAT'S RIDICULOUS IF MY HUT TEAM IS GONE.

Message 6 of 6 (2,090 Views)

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