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Crashing after 1 game every time

by Spring13105
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Original Post

Crashing after 1 game every time

★★★★ Novice

Product: NHL 18
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I play one game online and works fine then I go to start another game and it gives me a error saying unable to retrieve data
What happens when the bug occurs? Sends me back to the main scene and I got to close the game completely before it will allow me to complete online again
What do you expect to see? Fix this so I don’t have close the game and reload every single time
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) 04:10 PM
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? Spring13105
PS4 Crash Reporting: Please copy the text you put in the crash report here. Error code 12041973d56ed33e-00000000000000009999-0b665115d904064d
EASHL issues? Please insert your Club Region. United States
What is your game language? English

None
Message 1 of 20 (8,693 Views)

Re: Crashing after 1 game every time

★★★★ Novice
The problem started a few days ago. I can play one game without problem, then I must restart nhl18 to play again. Else, before second game it searches for opponent for maybe 30 seconds and then displays an error code. It happens every time now in hut online play, also in online versus (non hut) and also in hut challenge offline/against cpu. However, I am able to start online game multiple times in a row if I quit before first faceoff, but not if I finish the first game.
Message 2 of 20 (8,655 Views)

Re: Crashing after 1 game every time

★★★★ Novice

I'm having a issue where at the end of every game on Hut tourney mode the game tries to give me my rank and it freezes.. I have to log out and restart.. Also it never did it when I had to play 2 to 5 games to qualify. Only when it's telling me my rank. Anyone else having this issue?

Message 3 of 20 (8,647 Views)

Re: Crashing after 1 game every time

Community Manager

@huc1rwdvb9rj@Spring13105

 

Check the following, if you are okay with the loss of some things, this may be the way to go:

 

https://answers.ea.com/t5/Technical-Issues/NHL-18-Franchise-Mode-Error-Failed-to-Retrieve-Data-pleas...

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Message 4 of 20 (8,619 Views)

Re: Crashing after 1 game every time

★★★★ Novice
You can not tell if the linked issue is even related, and the solution is not applicable to ps4, please try again.
Message 5 of 20 (8,602 Views)

Re: Crashing after 1 game every time

★★★★ Novice

Not even close... Every game I play on Hut . Be it Season or tourney. I have to log out of the game completely. After I finish a Game I can;t do anything. My name does not show up in yellow. Even when I'm trying to retrieve previous games data.

Message 6 of 20 (8,577 Views)

Re: Crashing after 1 game every time

★★★★ Novice

I did all that. Even uninstalled the previous update and reloaded it. ( it was working fine till the last update that says it fixed this..)

Message 7 of 20 (8,576 Views)

Re: Crashing after 1 game every time

★★★★ Novice
Same problem here can u do something this is ridicilous
Message 8 of 20 (8,524 Views)

Re: Crashing after 1 game every time

★★★★ Novice

Same problem with me. The error code s different, but I can only play one game, and when seeking opponent on the second game I get the error code and I am forced to reboot my PS4. It just might be that NHL 18 was my last NHL game...

 

My error code is: 12041973D56ED33E-0000000000009999-72CC0DF9482D0543

 

And sometimes: 12041973D56ED33E-0000000000009999-38BC3F61FF18AAE2

Message 9 of 20 (8,481 Views)

Re: Crashing after 1 game every time

★★★★ Novice

Has anyone been able to fix this problem?

Message 10 of 20 (8,404 Views)

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