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Whole team Cannot enter EASHL screen at all and get a long error code

by TigerToa
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Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: Cannot enter EASHL screen at all and get a long error code for everyone in the team
How often does the bug occur?: Every time (100%)
Steps: How can we find the bug ourselves?: I think it happened when one member was in the dressing room and the gm tried to alter the uniforms/branding at the same time. The GM got booted out of EASHL and got error. Player in the dressing room was okay until he exited EASHL and got the same error. Team name is Bunch of Puffers, GM is Wayno and TigerToa is a member.
What happens when the bug occurs?: We get a long message error when trying to get into EASHL and cannot enter EASHL to leave team edit or anything
What do you expect to see?: To be able to play EASHL!! Delete the team if we have to so we can start a new one.

Message 1 of 121 (13,794 Views)

Accepted Solution

Re: Whole team Cannot enter EASHL screen at all and get a long error code

[ Edited ]
Community Manager

@autumnangus@TigerToa@prohockeygoalie1@bonishjwhs@MuskyPenguin

 

We believe we have resolved this issue internally and are working on making the fixes available to players ASAP.

 

*marked as solution for player visibility

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Message 99 of 121 (11,564 Views)

All Replies

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

I am part of this team. Please help!!!

Message 2 of 121 (13,714 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

Yeah we changed to a stock brand uniform and now no one can get back in. Gives the above error code.

Message 3 of 121 (13,704 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice
Not on this team same problem
Message 4 of 121 (13,691 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice
On same team as kc... Gm changed jersey to stock brand and this happened. None of us can log into eashl now.
Message 5 of 121 (13,673 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

same thing to me! can't access EASHL and I wont delete my club. The club is level 23 and I dont want to level up from 1 again...

Message 6 of 121 (13,608 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice
I am on a different team, but had the same problem. One player was in the dressing room as I (the GM) changed to "Stock Team Branding." I was kicked from EASHL and we can no longer enter back in. Same error code: 4d3b7AAb2765856D-0000000000009999-15e98abc7a2b0b42
Message 7 of 121 (13,565 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

Funny how EA hasn't responded yet and It have been more than a day...

Message 8 of 121 (13,552 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

★★★★ Novice

They supposedly know about it on the EA NHL forums and it's the #1 priority to get fixed.

Message 9 of 121 (13,534 Views)

Re: Whole team Cannot enter EASHL screen at all and get a long error code

[ Edited ]
★★★★ Novice

If you can, go and give the day and time the Jersey/team change happened.  They still haven't recreated issue in their environment.

 

http://forum.ea.com/eaforum/posts/list/60/10417798.page#35739114

Message 10 of 121 (13,523 Views)

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