Re: Unopened packs disappeared

by chelikani
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Original Post

Re: Unopened packs disappeared

★★ Novice

As I said I had a couple of reps who were good and went out of their way to help me. 

 

I also had had a few that matched your experience - rude, sullen, uncooperative and willing to insult us by calling us liars.

 

I'm just hoping we can get through to the right people at EA and they can sort out our problem Standard smile

 

God knows I've spoken to too many people that have been the opposite of helpful.

Message 31 of 45 (3,801 Views)
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Re: Unopened packs disappeared

★★ Apprentice
Well, he informed EA, I informed EA and nothing has happened. Are you planning on making it right or just thanks for the info he is SOL?
Message 32 of 45 (3,778 Views)
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Re: Unopened packs disappeared

★★★★★ Newbie
How was it solved? I have the same problem
Message 33 of 45 (3,671 Views)
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Re: Unopened packs disappeared

EA DICE Team

@0riginE11e

 

We can't review your account and its contents via the forums. Please reach out to an Advisor and they will gladly take a look for you:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

Message 34 of 45 (3,671 Views)
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Re: Unopened packs disappeared

★★★ Newbie

I got around 24 pre-order packs. . . 9 packs I didn't open.. . They disappeared.. . Please help

Message 35 of 45 (3,350 Views)
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Re: Unopened packs disappeared

★ Novice

I had also this problem. I got 10 packs. 5 opened then get in a match. After the round they all are gone.

Message 36 of 45 (3,054 Views)
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Re: Unopened packs disappeared

★★★ Newbie

I have the same problem. 9 packs and then just 1 after 1 played game.

Please help me. 

 

Platform used : PS4 on latest update

 

 

Message 37 of 45 (2,503 Views)
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Re: Unopened packs disappeared

Community Manager

Hi there, @Sergent_Norris10.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

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Message 38 of 45 (2,485 Views)
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Re: Unopened packs disappeared

★★★ Newbie

I have the same problem. I see I still see I have unopened packs but when I go to open them they’re gone

Message 39 of 45 (1,520 Views)
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Re: Unopened packs disappeared

Community Manager

Hi there, @Karpassion 

 

What game are you playing?

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Message 40 of 45 (1,493 Views)
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