September 2016
As I said I had a couple of reps who were good and went out of their way to help me.
I also had had a few that matched your experience - rude, sullen, uncooperative and willing to insult us by calling us liars.
I'm just hoping we can get through to the right people at EA and they can sort out our problem
God knows I've spoken to too many people that have been the opposite of helpful.
October 2016
March 2017
March 2017
We can't review your account and its contents via the forums. Please reach out to an Advisor and they will gladly take a look for you:
http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100
January 2019
I got around 24 pre-order packs. . . 9 packs I didn't open.. . They disappeared.. . Please help
May 2019
I had also this problem. I got 10 packs. 5 opened then get in a match. After the round they all are gone.
May 2020
I have the same problem. 9 packs and then just 1 after 1 played game.
Please help me.
Platform used : PS4 on latest update
May 2020
Hi there, @Sergent_Norris10.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
October 2020
I have the same problem. I see I still see I have unopened packs but when I go to open them they’re gone
October 2020