As I said I had a couple of reps who were good and went out of their way to help me.
I also had had a few that matched your experience - rude, sullen, uncooperative and willing to insult us by calling us liars.
I'm just hoping we can get through to the right people at EA and they can sort out our problem
God knows I've spoken to too many people that have been the opposite of helpful.
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