September 2016
Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: My packs from the returning user bonus have disappeared. I had 10, and opened 2 on 9/13. I saved the rest and logged on today to find zero unopened packs. EA live chat is not working... And that seems to be the only option to notify EA.
How often does the bug occur?: Every time (100%)
Steps: How can we find the bug ourselves?: Check user log and see that I opened 2 of the returning user packs, and 8 of them have disappeared.
What happens when the bug occurs?: I don't have my packs.
What do you expect to see?: 8 unopened packs.
See above.Solved! Go to Solution.
September 2016 - last edited September 2016
@kimo1775@a9np16ichyz@brad37914@dunakin1745
To help us with our investigation into this can you please reply with the following info in this format:
Thank you.
*marked as solution for player visibility
September 2016
I have also had this problem - I didn't open any packs, and they are all gone. The "returning HUT" packs were still in my unopened packs list, which I have now opened.
September 2016
I bought and preordered super deluxe version am a ea access member played hut last year and played beta and I lost all my packs. had them on the 15th logged in on the 16th and they were gone. Talked to ea support today as a matter of fact just a few mins ago and they had to escalate my call and I should hear something in 24 to 72 hours. I am glad I am not the only one. Not that this is a good thing. But I will not play this game till its done.
September 2016
I have this problem too and ea support didn't help me solve this problem, 5 gold packs just gone.
September 2016 - last edited September 2016
@kimo1775@a9np16ichyz@brad37914@dunakin1745
To help us with our investigation into this can you please reply with the following info in this format:
Thank you.
*marked as solution for player visibility
September 2016
September 2016
September 2016
September 2016
September 2016 - last edited September 2016
Edit: My problem is solved.