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Play To Give Pack - S2 Burns

by EEE272
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Play To Give Pack - S2 Burns

★★★★ Newbie

Product: NHL 17
Platform:Sony Playstation 4
Summarize your bug In my Play to Give pack of end of May, I received an S2 Burns. Via email I was informed that it is a known issue that S2 cards were handed out instead of Award cards. EA help indicated that I should post a message to this board. I would very much appreciate if you would replace the S2 Brent Burns card by an award card. Thank you very much!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? EA support indicated that this is a known issue and that you could help me.
What happens when the bug occurs? The pack contains an S2 card.
What do you expect to see? According to the support, the pack was intended to contain an award card instead.

EA support pointed out that only the developers can add cards to accounts and referred me to this forum.

It would be fantastic if the S2 card could be upgraded to the Award card.

Thank you very much!

 

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Accepted Solution

Re: Play To Give Pack - S2 Burns

Community Manager

@EEE272

 

Every player who was eligible to receive the item(s) will have access in-game.

 

If the item was or is not available to you then it most likely you did not meet the eligibility criteria.

 

Neither myself nor advisors can manually grant the item(s) in question.

 

Thank you.

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Re: Play To Give Pack - S2 Burns

Community Manager

@EEE272

 

Every player who was eligible to receive the item(s) will have access in-game.

 

If the item was or is not available to you then it most likely you did not meet the eligibility criteria.

 

Neither myself nor advisors can manually grant the item(s) in question.

 

Thank you.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 2 (3,830 Views)

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