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Re: Parental control restrictions- I am not able to play online

by fnjnfkdfh
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Parental control restrictions- I am not able to play online

★★★★ Novice

Good morning!

 

I have a problem. When I start NHL17 with a sub account on my PS4 I get an error that claims that I am not allowed to use online services due the parental control restrictions. When I look at the parental control settings, everything is allowed. I am 17, so the age restriction should of course not be a problem at all. I am able to play NHL online on my master account. What did I do wrong and how can I get it working?

 

Thanks in advance,

Erik

Message 1 of 4 (1,436 Views)

Re: Parental control restrictions- I am not able to play online

Community Manager

@fnjnfkdfh

 

Try setting your EA account date of birth to something reasonable, yours currently has your age at over 100yrs.

 

https://help.ea.com/en-us/help/account/how-to-change-your-origin-id

 

Let us know if that has the desired effect, thanks.

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Message 2 of 4 (1,386 Views)

Re: Parental control restrictions- I am not able to play online

★★★★ Novice

Thanks for your reply!

I changed it to my real date of birth, unfortunately I still cant play on my alt account

Message 3 of 4 (1,380 Views)
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Re: Parental control restrictions- I am not able to play online

★★★★ Novice

Do you know what else could be the problem?

Message 4 of 4 (1,348 Views)

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