Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: Purchasing NHL points often Often fails but still charges your credit card.
How often does the bug occur?: Often (50% - 99%)
Steps: How can we find the bug ourselves?: Purchase NHL Points.
What happens when the bug occurs?: error message saying, "transaction can't be completed at this time, please try later."
What do you expect to see?: A completed transaction with NHL points being added to my account.
Had interesting event happen today regarding in-game purchase of NHL Points. Yesterday, I was trying to purchase 2200 NHL points when it error say the transaction couldn't be completed and to try later. I did, then it said said the same thing so I gave up. But later that evening i got an email saying my credit card had been charged for both transactions that didn't complete. I started a chat yesterday with help.ea.com they said I needed to wait 24 hours, so I did. Today It was still on my bank statement and showed on my Microsoft account. I contacted ea again and they said I needed to provide proof of purchase by sending them a screen shot with the transactions and my gamertag on it. But Microsoft doesn't show the gamertag on the purchase history page since it takes you out of the Xbox login page which does have your gamertag to the Microsoft accounts page which doesn't. That was that, they said that they would not be able to refund me without giving them something that was impossible to give them.
