I'm wondering if anyone else is having the buy now error crash like I am? I keep getting a failed to retrieve data and B7DD78AF2E5CF670-0000000000009999-C2709ECFB14B7B4F popping up whenever I try and Buy now any card. HUT then proceeds to crash.
Its pretty frustrating and EA tech guided me to the infinite loading screen problem post for some reason.
I've tried the typical fixes, uninstall, reinstall, hard reset, checking my network, etc.
Any suggestions would be great!
Solved! Go to Solution.
That would sound more like an account related issue. I would recommend to have the account details verified by an Advisor:
Try to turns DNS of your internet connection , main 22.214.171.124., second 126.96.36.199. And ports
PS4 / Xbox One
UDP: 3659; 6000; 10000-10150
TCP: 80; 443; 10000-10150; 42127
Also delete game from your console and load again.
Or call to EA support of yor region - help.ea.com
Did you try the alternate DNS settings suggested by @beloglazovoleg ?
This game is a BIG * BUG! Same and not the only problem i have.And the worst part is ,that EA doesnt care.Where is the patch?Every year they sell the unfinished product and this year no exception.They Can't make online gaming as smooth as offline.Even with a "GOOD" connection displayed, game has lags.AI run around like a stupid sheeps not knowing basic hockey rules.So frustrated with this game!!
I think it is time to say NO to EA NHL and make a comunity call to other video game company (such as 2K) to make the NHL!
ThisThis problem is really annoying. I can buy sometimes items without a problem, but if I try to buy the next item, HUT disconnected me to the main menu. A solution beside the dns settings or deleting the game would be nice. I tried both and it didn't help.
I ask ea suport but they give me a procedure to follow for fifa. Of course it does'nt work and i have any news from them after my mail except thanks for contacting us.
Is anyone get this fix?