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NHL 17 HUT Buy Now Error

by coltonclarke
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NHL 17 HUT Buy Now Error

★★★★ Novice

Hey everyone,

 

I'm wondering if anyone else is having the buy now error crash like I am? I keep getting a failed to retrieve data and B7DD78AF2E5CF670-0000000000009999-C2709ECFB14B7B4F popping up whenever I try and Buy now any card. HUT then proceeds to crash.

 

Its pretty frustrating and EA tech guided me to the infinite loading screen problem post  for some reason.

 

I've tried the typical fixes, uninstall, reinstall, hard reset, checking my network, etc.

 

Any suggestions would be great!

Message 1 of 38 (9,589 Views)

Accepted Solution

Re: NHL 17 HUT Buy Now Error

Community Manager

@13ulow @Rens65

 

That would sound more like an account related issue. I would recommend to have the account details verified by an Advisor:

 

http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/td-p/5650100

--Tom

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Message 24 of 38 (8,317 Views)

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Re: NHL 17 HUT Buy Now Error

Champion

Try to turns DNS of your internet connection , main 8.8.8.8., second 8.8.4.4. And ports 

 

PS4 / Xbox One
UDP: 3659; 6000; 10000-10150
TCP: 80; 443; 10000-10150; 42127

 

Also delete game from your console and load again.

 

Or call to EA support of yor region - help.ea.com

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Message 2 of 38 (9,509 Views)

Re: NHL 17 HUT Buy Now Error

★★★★ Novice
Did you figure this out because I am having the same problem. And it really frustrates me. I've been buying and selling cards quite a bit and am wondering if that could be apart of the reason. Have you been buying and selling lots as well?
Message 3 of 38 (9,471 Views)

Re: NHL 17 HUT Buy Now Error

★★★★ Novice
Same thing here although my error code is:

B7dd78af2e5cf670-0000000000009999-3636807dd2829d9b

all with capital letters since I'm too lazy to go back and change them.
Message 4 of 38 (9,419 Views)

Re: NHL 17 HUT Buy Now Error

Community Manager

@Ctoews1414

@PeteRock24

 

Did you try the alternate DNS settings suggested by @beloglazovoleg ?

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Message 5 of 38 (9,410 Views)

Re: NHL 17 HUT Buy Now Error

★★★★ Novice

This game is a BIG * BUG! Same and not the only problem i have.And the worst part is ,that EA doesnt care.Where is the patch?Every year they sell the unfinished product and this year no exception.They Can't make online gaming as smooth as offline.Even with a "GOOD" connection displayed, game has lags.AI run around like a stupid sheeps not knowing basic hockey rules.So frustrated with this game!! 

I think it is time to say NO to EA NHL and make a comunity call to other video game company (such as 2K) to make the NHL!

 

Message 6 of 38 (9,406 Views)

Re: NHL 17 HUT Buy Now Error

★★★ Newbie

Exactly!!! Really annoying problem.

Message 7 of 38 (9,329 Views)

Re: NHL 17 HUT Buy Now Error

★★★ Newbie

Is there any solution for this?????????????

Message 8 of 38 (9,326 Views)

Re: NHL 17 HUT Buy Now Error

★★★★★ Novice

ThisThis problem is really annoying. I can buy sometimes items without a problem, but if I try to buy the next item, HUT disconnected me to the main menu. A solution beside the dns settings or deleting the game would be nice. I tried both and it didn't help.

Message 9 of 38 (9,315 Views)

Re: NHL 17 HUT Buy Now Error

★★★★ Novice

Same problem.

 

I ask ea suport but they give me a procedure to follow for fifa. Of course it does'nt work and i have any news from them after my mail except thanks for contacting us.

 

Is anyone get this fix?

 

Message 10 of 38 (9,292 Views)

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