Missing NHL points in HUT

[Starmen01]

Hi,

   I just brought 150 NHL points in HUT and never received them. I try exit HUT and re-entering HUT and it didn't help. I try ejecting my disc and putting it back in and still didn't fix the problem. I try chatting with EAsports under NHL17 doing live chat and the chat doesn't work. I even double checked to see if I was charged for them and I was. So, I have not no idea what to do. Can anyone help me?

Thank you in advance for your help,

Starmen01

[EA_Barry · Accepted solution]

@Starmen01

Really sorry about this inconvenience, can I ask you to please reach out to one of our Advisors so we can look into this for you?

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[EA_Barry]

@Starmen01

Sometimes transactions can take up to 24hrs to be fully processed.

Let us know if the issue remains after a full 24hrs has passed.

Thanks.

[Starmen01]

Dear EA_Barry,

    Thank you for the reply. Sorry about the late response.  Ok, I will wait 24 hours and then post the results. 

Thanks 

[Starmen01]

---

@EA_Barry wrote:

@Starmen01

Sometimes transactions can take up to 24hrs to be fully processed.

Let us know if the issue remains after a full 24hrs has passed.

Thanks.

---

Hi EA_Barry,

    Thank you for your reply. Sorry about just posting the results now but I wanted to wait a little longer to see if it would be fix. I want to HUT a few minutes ago and saw the missing are still not there yet.  I then login to my Microsoft account on xbox and saw I was charged for them but still have not received them. Can you please help EA_Barry?

Thank you for your help so far,

Starmen01

[EA_Barry · Accepted solution]

@Starmen01

Really sorry about this inconvenience, can I ask you to please reach out to one of our Advisors so we can look into this for you?

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[Starmen01]

Dear EA_Barry,

     Thank you for the reply. Sorry about the late reply. I was able to get chat to work on another browser and had my problem fix. 

Thank you very much for your help,

Starmen01

[EA_Barry]

@Starmen01

Great, thanks for letting us know this got sorted out.