Help us improve Answers HQ! Take Survey No, Thanks

Missing NHL points in HUT

by starmen01
Reply

Original Post

Highlighted
Accepted Solution

Missing NHL points in HUT

★★★★ Novice

Hi,

 

   I just brought 150 NHL points in HUT and never received them. I try exit HUT and re-entering HUT and it didn't help. I try ejecting my disc and putting it back in and still didn't fix the problem. I try chatting with EAsports under NHL17 doing live chat and the chat doesn't work. I even double checked to see if I was charged for them and I was. So, I have not no idea what to do. Can anyone help me?

 

Thank you in advance for your help,

Starmen01

Message 1 of 7 (1,496 Views)

Accepted Solution

Re: Missing NHL points in HUT

Community Manager

@starmen01

 

Really sorry about this inconvenience, can I ask you to please reach out to one of our Advisors so we can look into this for you?

 

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!

View in thread

Message 5 of 7 (2,365 Views)

All Replies

Re: Missing NHL points in HUT

Community Manager

@starmen01

 

Sometimes transactions can take up to 24hrs to be fully processed.

 

Let us know if the issue remains after a full 24hrs has passed.

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 7 (1,477 Views)

Re: Missing NHL points in HUT

★★★★ Novice

Dear EA_Barry,

 

    Thank you for the reply. Sorry about the late response.  Ok, I will wait 24 hours and then post the results. 

 

Thanks 

Message 3 of 7 (1,472 Views)

Re: Missing NHL points in HUT

[ Edited ]
★★★★ Novice

@EA_Barry wrote:

@starmen01

 

Sometimes transactions can take up to 24hrs to be fully processed.

 

Let us know if the issue remains after a full 24hrs has passed.

 

Thanks.


Hi EA_Barry,

 

    Thank you for your reply. Sorry about just posting the results now but I wanted to wait a little longer to see if it would be fix. I want to HUT a few minutes ago and saw the missing are still not there yet.  I then login to my Microsoft account on xbox and saw I was charged for them but still have not received them. Can you please help EA_Barry?

 

Thank you for your help so far,

Starmen01

Message 4 of 7 (1,464 Views)

Re: Missing NHL points in HUT

Community Manager

@starmen01

 

Really sorry about this inconvenience, can I ask you to please reach out to one of our Advisors so we can look into this for you?

 

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 5 of 7 (2,366 Views)

Re: Missing NHL points in HUT

★★★★ Novice

Dear EA_Barry,

 

     Thank you for the reply. Sorry about the late reply. I was able to get chat to work on another browser and had my problem fix. 

 

Thank you very much for your help,

Starmen01

Message 6 of 7 (1,433 Views)

Re: Missing NHL points in HUT

Community Manager

@starmen01

 

Great, thanks for letting us know this got sorted out.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 7 of 7 (1,414 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help