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Missing Coins after a Failed Bid. Nhl 17 HUT

by Coop_The_Demon
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Original Post

Accepted Solution

Missing Coins after a Failed Bid. Nhl 17 HUT

[ Edited ]
★★★★ Novice

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: Got into a Bidding war for a player after bidding back and forth the bid was a price i didnt want to pay so i didnt bid the auction ended and when i backed out to the main HUT screen i was given the money back for only 1 of my last 2 bids and shorted about 23.9k not much i know but to make that money by playing the game it would have taken about about 20 games at 25 mins a game so 8.71 hours to get that coin back so i contacted EA and was told to wait 24 hours for the "Servers to Sync" and my money would be returned so i did and no money was returned so i contacted EA again this time i was told that i needed a specialist and to message them back in 6 hours so i wait more only to be told that they will investigate it and when asked for a time frame i was told i cant have one because she doesnt know what the investigaters will discover...
How often does the bug occur?: Rarely (0% - 9%)
Steps: How can we find the bug ourselves?: I dont know... get in a bidding war with someone and wait till it happens. iv had about 50 bidding wars and its only happend once.
What happens when the bug occurs?: you loose coins it takes u hours and hours to get..... coins that ea charges real money for....
What do you expect to see?: less money then u had in HUT

i dont have a before picture.

Message 1 of 7 (3,229 Views)

Accepted Solution

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

[ Edited ]
★★★★ Novice

I'm allmost certin that it was 23,900 coins but getting 21,950 back i will count this as a win. so here is the breakdown.

 

Lost Coins on Sept 28th at 7:30pm contacted EA asked to wait 24 hours for the Servers to Sync

 

Contacted Ea again Sept 29th at 9:30pm asked to wait again 6 hours for a speciailst to be available.

 

Contacted Ea again at 3 am, went over what happened , got transferred went over what happened again and at 5:15am i was told that if i want to continiue to be warned that if my case is to be found fraudulent my account will be suspended. i said no problem i just want my coins back.

 

Waited 24 hours 

 

Waited another 24 hours

 

Waited another 24 hours

 

Recievied email from invistagater on Oct 3rd at 3:19 am saying i will get most of my coins back.

Dear Coop The Demon,

 

         
         
   
  Thank you for contacting Electronic Arts Customer Support
My name is Laura and I am with the Specialist support team.

Sorry to hear about the missing coins , I have investigated your case and found the last bid was 21950 pucks. I have returned these pucks to your account.

I will be closing this case but please don't worry you can resume it again at any stage if you need to. Have a great day!
 
   
         
         

 

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Laura P.
EA Customer Experience

 

 It is now 5 am and i still haven't been paid the missing pucks i will update this with how long it takes to acutally get the coins back in my acocunt.

Emailed Laura asking if she knew when they would be put in my account but no responce yet.

 

Got a responce from Laura, she said their was a glitch

 

Hi Coop The Demon,

 

         
         
   
  Thanks for the reply and letting us know!

So sorry! Yes I just saw there was an issue with our system and the coins didn't go through!

You should now have them Standard smile

Please log out and in again to HUT.

Your balance is now 81,962

Again really sorry for that, thank you for your kind patience, its really appreciated!

 

Got my Coins at Oct 3rd at 5:07am 

 

 

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Message 6 of 7 (3,835 Views)

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Re: Missing Coins after a Failed Bid. Nhl 17 HUT

Community Manager

@Coop_The_Demon

 

Hey, can you post the outcome of your case when you get a response please?

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Message 2 of 7 (3,198 Views)

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

★★★★ Novice

Yes i will once i get a responce i'll update this.

Message 3 of 7 (3,196 Views)

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

★★★★ Novice

Still wanting for a responce from the investigaters.

Message 4 of 7 (3,180 Views)

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

★★★★ Novice

Dear Coop The Demon,

 

         
         
   
  Thank you for contacting Electronic Arts Customer Support
My name is Laura and I am with the Specialist support team.

Sorry to hear about the missing coins , I have investigated your case and found the last bid was 21950 pucks. I have returned these pucks to your account.

I will be closing this case but please don't worry you can resume it again at any stage if you need to. Have a great day!
 
   
         
         

 

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Laura P.
EA Customer Experience

Message 5 of 7 (3,168 Views)

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

[ Edited ]
★★★★ Novice

I'm allmost certin that it was 23,900 coins but getting 21,950 back i will count this as a win. so here is the breakdown.

 

Lost Coins on Sept 28th at 7:30pm contacted EA asked to wait 24 hours for the Servers to Sync

 

Contacted Ea again Sept 29th at 9:30pm asked to wait again 6 hours for a speciailst to be available.

 

Contacted Ea again at 3 am, went over what happened , got transferred went over what happened again and at 5:15am i was told that if i want to continiue to be warned that if my case is to be found fraudulent my account will be suspended. i said no problem i just want my coins back.

 

Waited 24 hours 

 

Waited another 24 hours

 

Waited another 24 hours

 

Recievied email from invistagater on Oct 3rd at 3:19 am saying i will get most of my coins back.

Dear Coop The Demon,

 

         
         
   
  Thank you for contacting Electronic Arts Customer Support
My name is Laura and I am with the Specialist support team.

Sorry to hear about the missing coins , I have investigated your case and found the last bid was 21950 pucks. I have returned these pucks to your account.

I will be closing this case but please don't worry you can resume it again at any stage if you need to. Have a great day!
 
   
         
         

 

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Laura P.
EA Customer Experience

 

 It is now 5 am and i still haven't been paid the missing pucks i will update this with how long it takes to acutally get the coins back in my acocunt.

Emailed Laura asking if she knew when they would be put in my account but no responce yet.

 

Got a responce from Laura, she said their was a glitch

 

Hi Coop The Demon,

 

         
         
   
  Thanks for the reply and letting us know!

So sorry! Yes I just saw there was an issue with our system and the coins didn't go through!

You should now have them Standard smile

Please log out and in again to HUT.

Your balance is now 81,962

Again really sorry for that, thank you for your kind patience, its really appreciated!

 

Got my Coins at Oct 3rd at 5:07am 

 

 

Message 6 of 7 (3,836 Views)

Re: Missing Coins after a Failed Bid. Nhl 17 HUT

★★★★ Novice

Just had this happen about 20 minutes ago i was bidding on an ovechkin starting off with 310000 coins bid war went on got to high i stopped bidding they won and when i returned to the auction house my coins were not returned leaving me at 246000 ....60k gone 

Message 7 of 7 (633 Views)

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