December 2016 - last edited December 2016 by EA_Barry
UPDATE:
I just got off the phone with one of their "Advisers".
They won't compensate/reimburse me in any way, shape or form because not the entire game was unplayeble for me for a certain period of time but only one segment of it [HUT].
Furthermore they stated that I was able to play HUT upon I figured out the workaround, thus I had access to HUT.
Maybe you guys will have more luck with getting compensated, but I seriously doubt it.
Sorry, that I don't have more positive news to share.
As far as their CS goes: She tried to help, but was blocked off by superiors [big deal in India], so I don't hold a grudge against her.
[Inappropriate comment removed - Admin.]
-Pete
December 2016
We very much appreciate your helping players with the workaround you provided for this issue.
I do not understand why you would post such negative comments. Just as our Advisors have to adhere to internal processes and procedures, so do I.
December 2016
Bull * - you just chimed in because I called you out.
You literally did NOTHING to help us or solve this issue.
When was the last time YOU called EA's "Customer Support"?
December 2016
I understand you are frustrated that your own workaround has resulted in you not getting any compensation.
I did nothing? That is just not correct.
December 2016 - last edited December 2016
Speaking about frustration:
I just signed into HUT and ALL my coins [almost 190.000] are gone.
December 2016
Update:
Update: After several re-boots and profile sign-outs the coins re-appeared.
December 2016
January 2017 - last edited January 2017
Its happening again @EA_Barry. Hopefully this time, u guys could help me more than @petejenkev did the last time this happened.
He is right, u did absolutely nothing to help us. I understand it may be hard finding a solution but its your job. Please help
January 2017
January 2017
Check the following article, specifically the section regarding IPv6:
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/