Hut infinite loading

by ipwnroyalof2015
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Original Post

Re: Hut infinite loading

[ Edited ]
★★★ Guide

UPDATE:

 

I just got off the phone with one of their "Advisers".

 

They won't compensate/reimburse me in any way, shape or form because not the entire game was unplayeble for me for a certain period of time but only one segment of it [HUT].

Furthermore they stated that I was able to play HUT upon I figured out the workaround, thus I had access to HUT.

 

Maybe you guys will have more luck with getting compensated, but I seriously doubt it.

 

Sorry, that I don't have more positive news to share.

 

As far as their CS goes: She tried to help, but was blocked off by superiors [big deal in India], so I don't hold a grudge against her.

 

[Inappropriate comment removed - Admin.]

 

 

 

-Pete

Message 411 of 422 (876 Views)

Re: Hut infinite loading

Community Manager

@petejenkev

 

We very much appreciate your helping players with the workaround you provided for this issue.

 

I do not understand why you would post such negative comments. Just as our Advisors have to adhere to internal processes and procedures, so do I.

barry.png
Message 412 of 422 (851 Views)

Re: Hut infinite loading

★★★ Guide

Bull * - you just chimed in because I called you out.

 

You literally did NOTHING to help us or solve this issue.

 

When was the last time YOU called EA's "Customer Support"?

Message 413 of 422 (843 Views)

Re: Hut infinite loading

Community Manager

@petejenkev

 

I understand you are frustrated that your own workaround has resulted in you not getting any compensation.

 

I did nothing? That is just not correct.

barry.png
Message 414 of 422 (835 Views)

Re: Hut infinite loading

[ Edited ]
★★★ Guide

@EA_Barry

 

Speaking about frustration:

 

I just signed into HUT and ALL my coins [almost 190.000] are gone.

 

 

 

Message 415 of 422 (797 Views)

Re: Hut infinite loading

★★★ Guide

Update:

 

Update: After several re-boots and profile sign-outs the coins re-appeared.

Message 416 of 422 (791 Views)

Re: Hut infinite loading

★ Apprentice
I don't know what's going on anymore. I still can't play like EA this is really frustrating me that I haven't been able to play this game properly yet. Like now whenever I try to find a game it just loads forever then says "failed to retrieve data please try again later ". Is there a way to fix this ?
Message 417 of 422 (771 Views)

Re: Hut infinite loading

[ Edited ]
★★★ Apprentice

Its happening again @EA_Barry. Hopefully this time, u guys could help me more than @petejenkev did the last time this happened.

He is right, u did absolutely nothing to help us. I understand it may be hard finding a solution but its your job. Please help

 

Message 418 of 422 (751 Views)

Re: Hut infinite loading

★★ Novice
Gamertag: Duggan
Last time attempted: Jan 19th 2017 10:30am

I havent been able to play any online modes but the online team play for months. Kind of annoying
Message 419 of 422 (713 Views)

Re: Hut infinite loading

Community Manager

@MethodMacK

 

Check the following article, specifically the section regarding IPv6:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

 

barry.png
Message 420 of 422 (708 Views)