HUT team statistics reset to zero

[questdj]

Product: NHL 17
Platform:Sony Playstation 4
Summarize your bug HUT team statistics (games played etc reset to zero)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? play hut
What happens when the bug occurs? player stats (incl games played) are reset to zero
What do you expect to see? a fix!!!!!!!

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it just happened again. whole team except 2 players reset to zero

[EA_Barry · Accepted solution]

@questdj

I am sorry we cannot assist directly with this issue here on AHQ. Can you please resume your case #30747771 to report the number of players affected and hopefully make progress toward a resolution.

[EA_Barry]

@questdj

Setting up Login Authentication, otherwise known as two factor authentication is advised: https://help.ea.com/en-us/help/account/origin-login-verification-information

Please see the following link for information on maintaining account security and for steps to take if your account has been compromised:

https://help.ea.com/en/article/how-to-maintain-account-security/

Thanks.

[questdj]

turned it on, will report here if there's a difference

[questdj]

yeah, that didn't make a difference, stats got reset again

[questdj]

As you can see from the photo (sorry for the poor quality, took it with my laptop's camera), 10 players on the team got reset after I bid on an auction for a player that I already have on my team.. :/

[EA_Barry · Accepted solution]

@questdj

I am sorry we cannot assist directly with this issue here on AHQ. Can you please resume your case #30747771 to report the number of players affected and hopefully make progress toward a resolution.

[questdj]

will do, thanks

[questdj]

@EA_Barry I can't seem to be able to resume the case? it has been marked as closed and I can't post there?

[EA_Barry]

@questdj

It looks like you have successfully added the screenshots to your case so please allow us some time to reply again to that support case.