HUT Restarts My Game To The Home screen Every Time

[ScrubCity69]

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug Every time I try to start up a game in HUT, NHL 17 restarts and reverts back to the home page. This has been going on for weeks and I have tried to resolve it in every possible way. Nothing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By watching this video. https://www.youtube.com/watch?v=sF-JDqkbzlw
What happens when the bug occurs? Please watch this video. Every time I get to the pick a jersey screen, my screen goes black and reverts to the start screen of NHL. https://www.youtube.com/watch?v=sF-JDqkbzlw
What do you expect to see? I hope to see myself playing HUT again because this is getting frustrating.

‌

https://www.youtube.com/watch?v=sF-JDqkbzlw

[EA_Barry]

@ScrubCity69

I assume you have power cycled your console and router?

Do you have an active XBL Gold subscription?

What other troubleshooting steps have you tried?

[ScrubCity69]

Yes, I have an XBL gold membership and HUT is the only online game mode that does not work. Draft champions and versus works just fine.

Here are the troubleshoot options that I have done:

I have done the basic restarts to both my router and xbox plenty of times

I uninstalled the game and then reinstalled it

I restarted my xbox to factory settings then reinstalled the game

I changed my router ports to the suggested NHL 16 & 17 port numbers

None of these have worked and this has been an issue for about a month now. What can I do at this point? 

[EA_Barry]

@ScrubCity69

Do you have any kind of non-standard internet setup?

You might check the following article for IPv6 related info:

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

[ScrubCity69]

I tried all of these methods and nothing worked. Same issue persists. I honestly think it's a bug of some sort because all other online game modes work fine.

[EA_Barry]

@ScrubCity69

It is possible you are seeing this behavior due to the issue discussed in this thread:

http://answers.ea.com/t5/Technical-Issues/Gold-Monster-set-is-forcing-a-disconnect/td-p/5862025