Failed to Retrieve Data
For the past 3 days I have always gotten the message "failed to retrieve data; please try again later" whenever I search for a HUT, Online Versus, or Online Shootout game.
I have an open nat type according to Xbox. I have opened all the Xbox ports and EA recommended ports for NHL 17.
If anyone has any fixes too this problem that would be great!
Can I ask you to make contact with an EA Game Advisor to check your account configuration please.
Click the following link to get started: https://help.ea.com/en/contact-us/#
What a waste of time that was. I submitted everything and got an automated response and will not get any further information. Barry, you have actually made the matters worse. So give us a real solution or I will make sure no one ever plays your games again. This is a disgrace how this is being handled. There is a not a phone number to call anyone. Make this right
i am curious.....where are you located?what service provider?what router?
it does sound like its fixable since you have been able to play.
turn everything off.....all the things likeipods/ipads/smart TV's/phones/laptops/cpu....all the things that connect to your router.then turn off the router wait 5 minutes...turn router on then JUST turn on your console , with nothing else turned on.
it is important in which order you turn things on...
i hope this helps.....if you tried all this,my bad.
Funny how i had/have the same problem........Ontario(brampton) and guess what...rogers too and the hiltron router.
I wish the others that have this issue would post their IP provider and router.
I did find that when my router was on low security settings i had issues so i made it medium and it helped...to be honest I've tried a lot of things...EXCEPT switching to BELL,
IM in a contract with rogers Or i would switch right now....i think that a asus router may help but I'm not sure for certian
The online trouble(imo)is because of IPV4/IPV6 compatibility issues.....not saying its not EA but rather that IP/and router are not playing nice with EA's IPV4