March 2017
Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug Cannot create club in EA sports hockey league
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Help find error code: 42497F2673CFE60-0000000000009999-A9A0AB61A872A771
What happens when the bug occurs? When I am trying to create a club in EA sports hockey league I get an error Failed to retrieve data; please try again later. ERROR CODE: 42497F2673CFE60-0000000000009999-A9A0AB61A872A771. I can click on OK and I go back to the main menu. My friend has tried to create a team and the same thing has happened to him as well.
What do you expect to see? A created team....
When I am trying to create a club in EA sports hockey league I get an error Failed to retrieve data; please try again later. ERROR CODE: 42497F2673CFE60-0000000000009999-A9A0AB61A872A771. I can click on OK and I go back to the main menu. My friend has tried to create a team and the same thing has happened to him as well. Any idea on how to get this working would be much appreciated.
March 2017
There are some good troubleshooting steps on this at the following link. Please let us know if any of those steps help you, thanks.
http://answers.ea.com/t5/Technical-Issues/Failed-to-retrieve-data/m-p/5708624#M1051