Re: Can't play online on anything but eashl

by fredderk
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Original Post

Can't play online on anything but eashl

★★★ Newbie

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: I can't find sny game on any mode other than eashl this is very annoying i've tried uninstalling the game and reinstalling it and its still not working its been happening for 3 days now
How often does the bug occur?: Every time (100%)
Steps: How can we find the bug ourselves?: I dont know I havent seen this happen to anyone else
What happens when the bug occurs?: Says "Failed to retrieve data; please try again later" and just has the search again option
What do you expect to see?: This to be fixed, cant even play online

Just searches and never finds anyone
Message 1 of 12 (3,148 Views)

Re: Can't play online on anything but eashl

★★★ Novice

I also have this exact same problem.  It is definitely on their end.  I can play online team without issue, but every other online mode does not work.

 

Fix this EA, what a waste of money if we can't play any mode online!!

Message 2 of 12 (3,129 Views)

Re: Can't play online on anything but eashl

★ Apprentice

the same thing is happening to me currently and there has to be a fix

Message 3 of 12 (3,111 Views)

Re: Can't play online on anything but eashl

★ Apprentice
Same here. Very annoying not being able to play HUT online
Message 4 of 12 (3,078 Views)

Re: Can't play online on anything but eashl

Community Manager

@fredderk

 

Please monitor the following thread for any available updates on the HUT loading issue:

 

http://answers.ea.com/t5/Technical-Issues/Hut-infinite-loading/td-p/5543493

barry.png
Message 5 of 12 (3,069 Views)

Re: Can't play online on anything but eashl

★ Apprentice
My HUT loads it just doesn't allow me to find an opponent online. All my other games work online, I can even play EASHL just no other NHL options online.
Message 6 of 12 (3,061 Views)

Re: Can't play online on anything but eashl

★★★ Newbie

Did you find an answer to this? I'm having the same issue only when the xbox is wired though. Wireless works fine.

Message 7 of 12 (2,948 Views)

Re: Can't play online on anything but eashl

Community Manager

@FatEpa24@constitustion@fredderk@gundamfreedomx@RaZcal882

 

Check the bottom of the following article, the part regarding IPv6 may be relevant:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

barry.png
Message 8 of 12 (2,942 Views)

Re: Can't play online on anything but eashl

★ Guide

Hut is IPV4...wired you have ipv6,wireless seems to disable(?)IPv6.

 

I have read some routers can turn off ipv6.

 

Xbox says IPv6 is preferred for best experience.So why in the world hut is IPV4 friendly and not IPV6 is surprising.

 

Teredo(?)is supposed to make the two work together.

 

 

Message 9 of 12 (2,923 Views)

Re: Can't play online on anything but eashl

[ Edited ]
★★★ Novice

I am having the exact same issue. [Comment Removed - Admin.]

Message 10 of 12 (2,826 Views)