Can you try the steps at the following link and let us know if they help, thanks.
Some days ago my friend too have this problem. Than he call to EA support , advisor say him - you have incorrect psn accaunt settings. After advisor setting psn accaut settings my friend and problems - resolved. Try call to help.ea.com/ of your region
June 2018 - last edited June 2018
I'm having the same exact issue as salenho88. On top of that, I can't see user names in EASHL lobbies and navigating most out of game menus takes much longer.