[Info] PS4 intermittent connectivity or lag
We've received reports from some players experiencing intermittent connectivity or lag in gameplay on PS4. Our team is working quickly on a solution to regain normal gameplay.*
In the meantime, you should be able to resolve this issue by following these steps:
- Login to your router administration page.
- If you have any trouble finding this, please refer to your router manufacturer or router manual for more information.
- Look for "UPnP", usually found under advanced settings.
- Turn off all UPnP functionality.
- Reboot your PS4.
- Restart your game.
If the steps above do not resolve the issue, try these steps:
- Start the game normally (connected to your main profile and online)
- From the main menu, switch to any other profile on your PlayStation 4, then get back into the game.
- While in-game, change the profile to the alternate you selected.
- Try going into Ultimate Team, and select yes to the prompt asking you to switch profiles.
- Press R3 to connect this profile online.
- Press and hold the PS button to log out of the console with your alternate profile
- Finally, connect back to the EA servers with your main profile.
You should no longer experience the lag and be able to play normally.
Thanks for your patience and please stay tuned for updates here or on Twitter.
*If you're having difficulty with your network connectivity, you can try the steps in How to Troubleshoot Connectivity Issues.
