Why cant i log into autolog on my nintendo switch?

[r3ynab0y]

Me and my fiance both got hot pursuit remastered and it won't let us log into autolog. Does anyone know how to fix this or even why?

[EA_Illium · Accepted solution]

Hi @r3ynab0y When you have a moment, I would recommend trying the below steps that have help other players in the past

1. Check for networking issues:
2. Manage DNS settings
3. Try checking your account:
4. Check for Switch System updates; 
5. Check for power/sleep Mode issues.

Clear Cache: 

1. Open System Settings on the HOME Menu 

2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 

2. Go to Manage Software and select Apex Legends 

3. Choose Check for Corrupt Data 

4. Choose Redownload if it finds any corrupt data 

[EA_Illium · Accepted solution]

Hi @r3ynab0y When you have a moment, I would recommend trying the below steps that have help other players in the past

1. Check for networking issues:
2. Manage DNS settings
3. Try checking your account:
4. Check for Switch System updates; 
5. Check for power/sleep Mode issues.

Clear Cache: 

1. Open System Settings on the HOME Menu 

2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 

2. Go to Manage Software and select Apex Legends 

3. Choose Check for Corrupt Data 

4. Choose Redownload if it finds any corrupt data