NFS Hot Pursuit Remastered PC: game not accepting "up" arrow key t

[tlbm3]

It says that my information is incorrect or has expired. Please try again or reset your password. The strange thing is that I have filled in (Stay logged in).

But still I have to log in every day. Why?

Then it comes up ticking I am not a robot.

I know my password is correct.

Should I reinstall Origin?

Thank you for taking the time to help me.

[hrjohn]

@tlbm3 reinstall should help, but try cleaning origin cache beforehand.
When you manage to login, try doing a restart and after that launching origin + the game right after.

[tlbm3]

Hi.
I have now cleaned the origin cache.
The only thing I did not get rid of was the serviceLogs app.
But that may not matter.
I have now logged in to Origin.
When I press the play button, the screen turns black, then after a few seconds I return to Origin. I have five NFS games on Origin, and it has never been a problem to start the games. So what's the problem with this NFS?

[EA_David]

Thanks for the update. Just to be clear, are the other NFS games working?

Sometimes security software can block apps, can you try whitelisting both the game and Origin on any security software you have

Also restarting with a Clean Boot will help to check for interference from other 3rd party programs like overlays, which can also prevent games from launching. 

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[tlbm3]

Hi.
I do not know if they work today.
First I have to download them again to test.
And this takes a long time.
The game worked in the beginning, not completely painless.
I've played 110 hours.
I have the same settings on my computer that I had when I first installed the game.
I'm unsure about performing a Clean Boot.
My computer may not work after this.
It's not worth the risk.

[EA_David]

A Clean Boot is a pretty standard step, in essence it just turns off any 3rd party programs that you have set to start when your system boots up. That way you can eliminate 3rd party programs as a factor without having to hunt down and disable each one manually. 

[tlbm3]

Hi.
I have now performed a Clean Boot.
And restarted the computer.
Opened Origin pressed the play button.
The screen goes down to black for a few seconds, will the game start?
No. I'll return to the Start page on Origin. Unfortunately.
I used the left shift button when I pressed the play button.

[EA_David]

Thank you. Can I check you took the security software steps above too? I just want to ensure they weren't missed previously. 

[tlbm3]

Hi.
I removed everything including security software steps.
It made no difference.
The start button on the game never appeared in Origin.
I just pressed the game and then it became a black screen, and then back to Origin.

[EA_David]

OK, that's interesting, especially as you note issues with Origin previously. If you install the EA Desktop app does that have similar issues running the game?

https://www.ea.com/news/ea-desktop-app

Also if you check the Windows Event Viewer are there crash events for the game?