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Re: Cannot close the game as it becomes a background process

by smurf12125
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Original Post

Cannot close the game as it becomes a background process

★★ Novice

Every time that the game closes or I have to close the game via the task manager because its frozen/locked up the application becomes a background process. NOTHING I do will close the application other then doing a full restart or shutdown of my PC. It makes it impossible to close Origin or EA Desktop because "The application is still running". Even if I "End Task" with Task Manager the application refuses to close or reopen. Does anyone have any idea on how to fix this?

Message 1 of 5 (352 Views)

Re: Cannot close the game as it becomes a background process

Community Manager

Hey @smurf12125 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko 

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Message 2 of 5 (308 Views)

Re: Cannot close the game as it becomes a background process

★★ Novice

Hey there Darko! Here is the dxDiag file. Unfortunately since my original post I have been unable to start the game at all now. It says "It's an issue on our end" and to try again later. Disappointed

Message 3 of 5 (275 Views)

Re: Cannot close the game as it becomes a background process

Community Manager

Hey @smurf12125 I am seeing a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.


Darko

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Message 4 of 5 (259 Views)

Re: Cannot close the game as it becomes a background process

★★ Novice

Hello again! So I just ran the SFC scan and a DISM scan and neither one found any issues or integrity violations. Is there another step I can take?

Message 5 of 5 (253 Views)
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