What system are you playing on? We'll go through some troubleshooting and try to find out why you can't connect. Thanks!
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Thanks for the advice. Unfortunately, still the same message after trying both sets of numbers. Ea says they know and are working on it, but no changes.