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Antarctica"},"localOverride":false},"CachedAsset:text:en_US-components/languages/LanguagePicker-1751903209582":{"__typename":"CachedAsset","id":"text:en_US-components/languages/LanguagePicker-1751903209582","value":{"dropdown.title":"Language selector","selected.language":"Currently selected language","toast.successMessage":"Go to the {newLanguage} communityHad to restart computer, I was customizing my Aston Martin and saved the decal before returning to the lobby, I then quit to main menu and then to desktop. After I had rebooted my computer, I was met with a NFS that was completely reset, my rep was back to 1, it shows the car from the beginning chase and it even asked if I wanted to select the difficulty for the game again. I've played 8 hours and have several achievements that it still confirms, yet it acts like I've never played it. Help?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":34,"postTime":"2019-11-11T19:39:29.234-08:00","lastPublishTime":"2019-11-11T19:39:29.234-08:00","metrics":{"__typename":"MessageMetrics","views":53314},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":18,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3520186":{"__typename":"User","id":"user:3520186","uid":3520186,"login":"Chevalior","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-06T14:41:36.342-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3520186"},"ModerationData:moderation_data:9396120":{"__typename":"ModerationData","id":"moderation_data:9396120","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396120":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3520186"},"id":"message:9396120","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396120","revisionNum":1,"uid":9396120,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9396119"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396120"},"body":"Same issue here, I didn’t go further the choose difficulty screen just in case, but my data is apparently lost.
Furthermore, I am a member of a crew, and a friend of mine told me he stills see me and my SVJ in the crew showroom in the garage.
So the server might still think I have all my content, I don’t wanna overwrite it.
Cloud Save is on.
@EA Help us please !
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":19,"postTime":"2019-11-12T04:47:35.959-08:00","lastPublishTime":"2019-11-12T04:47:35.959-08:00","metrics":{"__typename":"MessageMetrics","views":53119},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2057158":{"__typename":"User","id":"user:2057158","uid":2057158,"login":"SpykeWolf","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-19T10:26:00.176-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2057158"},"ModerationData:moderation_data:9396121":{"__typename":"ModerationData","id":"moderation_data:9396121","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396121":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2057158"},"id":"message:9396121","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396121","revisionNum":1,"uid":9396121,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9396118"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396121"},"body":"Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug after playing the game for at least 7 hours, it crashed and it seems as i have lost all progress, decided to look at the save files on the console and it seems that it is still the file is still there but there is no way to access it as when loading the game it forces me on the beginning
What car were you using? volvo 242
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? last thing i did was build a car in the garage
Was it a day or a night event? Day Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? play the game until it crashes
What happens when the bug occurs? it removes acces to save data as there is no save select
What do you expect to see? a save select button in the next game
honnestly just want my progress back and to know if its possible to get it back
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":13,"postTime":"2019-11-16T19:18:01.302-08:00","lastPublishTime":"2019-11-16T19:18:01.302-08:00","metrics":{"__typename":"MessageMetrics","views":56194},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message9396121AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/need-for-speed-franchise-discussion-en/68270/1/20191116_221442%5B1%5D.jpg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3535248":{"__typename":"User","id":"user:3535248","uid":3535248,"login":"CryptoFuzion","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-16T21:50:00.366-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3535248"},"ModerationData:moderation_data:9396122":{"__typename":"ModerationData","id":"moderation_data:9396122","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396122":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3535248"},"id":"message:9396122","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396122","revisionNum":1,"uid":9396122,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9396121"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396122"},"body":"@SpykeWolf I’m having the same bloody issue Had my first car at level 179 joined a friends session game crashed saying error now my car has dropped to 149 And have lost 30k cash, now keep getting a message saying item syncyronisation failed nothing is fixing this at the moment for me","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2019-11-16T21:52:14.985-08:00","lastPublishTime":"2019-11-16T21:52:14.985-08:00","metrics":{"__typename":"MessageMetrics","views":56174},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3616642":{"__typename":"User","id":"user:3616642","uid":3616642,"login":"MuchHonor","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-08T22:41:32.604-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3616642"},"ModerationData:moderation_data:9396123":{"__typename":"ModerationData","id":"moderation_data:9396123","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396123":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3616642"},"id":"message:9396123","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396123","revisionNum":1,"uid":9396123,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9396118"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396123"},"body":"@muscleboy9 same thing literally happened to me after grinding and playing most of the day. lost 2.5mil and about 40% campaign progress. so frustrating!!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"167","kudosSumWeight":17,"postTime":"2019-11-18T03:15:59.500-08:00","lastPublishTime":"2019-11-18T03:15:59.500-08:00","metrics":{"__typename":"MessageMetrics","views":66030},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9396124":{"__typename":"ModerationData","id":"moderation_data:9396124","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396124":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3472742"},"id":"message:9396124","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396124","revisionNum":1,"uid":9396124,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9396123"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396124"},"body":"@MuchHonor, did you restart? I dont want to play because I think starting a new career might erase it for real, if there even is a fix for this. Yesterday it started just fine, I wasnt that far yet (had 2 cars, 240zg and a 180sx) and few bank... Rep level 14, but the game starts from 0 now...
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2019-11-18T03:25:09.287-08:00","lastPublishTime":"2019-11-18T03:25:09.287-08:00","metrics":{"__typename":"MessageMetrics","views":66015},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2290711":{"__typename":"User","id":"user:2290711","uid":2290711,"login":"GrizzlyOne95","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-03T19:16:12.011-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2290711"},"ModerationData:moderation_data:9396125":{"__typename":"ModerationData","id":"moderation_data:9396125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9396125":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2290711"},"id":"message:9396125","entityType":"FORUM_REPLY","eventPath":"category:need-for-speed-en/category:ea-forums-en/community:tghpe58374board:need-for-speed-franchise-discussion-en/message:9396118/message:9396125","revisionNum":1,"uid":9396125,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:need-for-speed-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9396118"},"conversation":{"__ref":"Conversation:conversation:9396118"},"subject":"Re: Nfs heat all progress lost","moderationData":{"__ref":"ModerationData:moderation_data:9396125"},"body":"Lots of people are getting this exact thing. I'd just not play it for now until they fix it, I'm tired of losing stuff over and over. ☹️
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Started the game up and come up with a message similar to “your cloud data does not match your local save game, to continue playing please merge them” so I did, and I went from lvl 25 back to lvl 7 and lost all my cars, money, and progress.
Emailed EA straight away and they said they were apparently working on fixing it with an update.
Still waiting for said update.
A bit ridiculous on their behalf.
The same is happening with me, can someone help us out?
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