I lost all my progress in need for speed heat

[Siopet14]

I opened need for speed heat today and I was presented with accepting the agreement again and selecting the difficulty, after that I found the yellow polestar in place of my avatar and my car and I was level 1 again, I lost all my progress, almost 150 hours of playtime and over 30 millions worth of cars, upgrades and parts EA please do something about it, there is no reason I should have lost my progress when you can clearly tell that I have a lot of time in the game from the playtime and the achievements I have 

[EA_QueenBee]

Hey @Siopet14,

What platform do you play on? And did you recently reset/format the platform that you play on?

[Siopet14]

I play on Pc windows 10 and no, i didnt do a format or anything, i was playing from time to time and i didnt do anything unusual like deleting the game or unlinking EA and Steam, it just happened when i logged in to play the game

[7ankoush]

My teammate had the same issue, and the only way he managed to partially recover was using another system that had an old version of his user data.
Unfortunately, he lost a big part of the progress and had to re do it.

[Siopet14]

Can i please get an answer as to why this has happened and if it can be fixed because its been almost a week