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lamipro's avatar
lamipro
6 years ago

Re: Deleted account

Thank you!  I'm sure that you're getting a lot of help requests these days.  I am still waiting... is there any way to chat with someone or have someone call me?  It's getting to be a desperate situation over here...  I'll really appreciate whatever you can do to help.

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  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @lamipro 


    Because of what the world is currently experiencing our phone support is currently unavailable, however you should still be able to live-chat. Do you get a live-chat option if you visit our Help site and create a case? 

  • lamipro's avatar
    lamipro
    6 years ago

    no- unfortunately it only gives me the email option

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @lamipro Account recovery is handled via email. If you selected that category that is likely why.
  • lamipro's avatar
    lamipro
    6 years ago
    @EA_Blueberry ok thanks - can i start another request with a different option that will allow for a chat? I really need this fixed ☹️
  • FcbMustafa's avatar
    FcbMustafa
    4 years ago

    I lost my guest account after deleting app, how can I get it back it wasn't linked with Fb or Google.. I need my guest account back.. On Thursday my event is ending 😭😭😭

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @FcbMustafa When you play on guest mode the data is stored locally to the device. I'm afraid that when the game is uninstalled, the progress for a guest account will also be deleted. :\

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Thank you!  I'm sure that you're getting a lot of help requests these days.  I am still waiting... is there any way to chat with someone or have someone call me?  It's getting to be a desperate situation over here...  I'll really appreciate whatever you can do to help.

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Thank you!  I'm sure that you're getting a lot of help requests these days.  I am still waiting... is there any way to chat with someone or have someone call me?  It's getting to be a desperate situation over here...  I'll really appreciate whatever you can do to help.

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@lamipro 

\n


Because of what the world is currently experiencing our phone support is currently unavailable, however you should still be able to live-chat. Do you get a live-chat option if you visit our Help site and create a case? 

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no- unfortunately it only gives me the email option

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"53","kudosSumWeight":0,"postTime":"2020-04-01T08:32:38.057-07:00","lastPublishTime":"2020-04-01T08:32:38.057-07:00","metrics":{"__typename":"MessageMetrics","views":2197},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nba-live-en/category:ea-forums-en/community:tghpe58374board:nba-live-mobile-en/message:9253269/message:9253275","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9253276":{"__typename":"ModerationData","id":"moderation_data:9253276","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9253276":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:179482"},"id":"message:9253276","revisionNum":1,"uid":9253276,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nba-live-mobile-en"},"parent":{"__ref":"ForumReplyMessage:message:9253275"},"conversation":{"__ref":"Conversation:conversation:9253269"},"subject":"Re: Deleted account","moderationData":{"__ref":"ModerationData:moderation_data:9253276"},"body":"@lamipro Account recovery is handled via email. If you selected that category that is likely why.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":0,"postTime":"2020-04-01T11:37:20.699-07:00","lastPublishTime":"2020-04-01T11:37:20.699-07:00","metrics":{"__typename":"MessageMetrics","views":2181},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nba-live-en/category:ea-forums-en/community:tghpe58374board:nba-live-mobile-en/message:9253269/message:9253276","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9253277":{"__typename":"ModerationData","id":"moderation_data:9253277","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9253277":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3771829"},"id":"message:9253277","revisionNum":1,"uid":9253277,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nba-live-mobile-en"},"parent":{"__ref":"ForumReplyMessage:message:9253276"},"conversation":{"__ref":"Conversation:conversation:9253269"},"subject":"Re: Deleted account","moderationData":{"__ref":"ModerationData:moderation_data:9253277"},"body":"@EA_Blueberry ok thanks - can i start another request with a different option that will allow for a chat? I really need this fixed ☹️","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"133","kudosSumWeight":0,"postTime":"2020-04-02T05:56:27.465-07:00","lastPublishTime":"2020-04-02T05:56:27.465-07:00","metrics":{"__typename":"MessageMetrics","views":2146},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nba-live-en/category:ea-forums-en/community:tghpe58374board:nba-live-mobile-en/message:9253269/message:9253277","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4971739":{"__typename":"User","id":"user:4971739","uid":4971739,"login":"FcbMustafa","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-05T10:37:28.421-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4971739"},"ModerationData:moderation_data:9253278":{"__typename":"ModerationData","id":"moderation_data:9253278","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9253278":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4971739"},"id":"message:9253278","revisionNum":1,"uid":9253278,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nba-live-mobile-en"},"parent":{"__ref":"ForumReplyMessage:message:9253277"},"conversation":{"__ref":"Conversation:conversation:9253269"},"subject":"Re: Deleted account","moderationData":{"__ref":"ModerationData:moderation_data:9253278"},"body":"

I lost my guest account after deleting app, how can I get it back it wasn't linked with Fb or Google.. I need my guest account back.. On Thursday my event is ending 😭😭😭

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