Updates

[ballin4real365]

Is there any particular reason why my game has to install every update dating all the way back to February 13th EVERY time I turn the game on?

[ballin4real365 · Accepted solution]

Now they can't even see the 4 new cases I just created. I'm soooo done with EA. Good luck competing with 2k

[EA_Barry]

@ballin4real365

If you have the NBA Live 18 demo or trial installed you should uninstall/delete that and retry.

Are you playing this game via EA Access?

[ballin4real365]

Already did that with the full game twice, and uninstalled the trial as soon as I hit my max level. I pre-ordered the full game digitally as soon as it was available

[EA_Barry]

@ballin4real365

Thanks for the quick reply, we need to take a closer look at your games/account.

Can I ask that you contact an Advisor so we can hopefully find and rectify your issue?

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[ballin4real365]

All they're going to do is tell me to clear my alternate MAC and cache, and then reinstall the game. After that, they'll suggest a factory reset...which I did about 4 days ago.

[ballin4real365 · Accepted solution]

Now they can't even see the 4 new cases I just created. I'm soooo done with EA. Good luck competing with 2k