Unable to sign in to EA server

[ezzccwc]

Hi, I'm facing connectivity issue I can't sign in to EA servers. It kept telling me to go to help.ea.com/article/not-able-to-connect-to-online-play site. I have tried logging in to EA online account and it looks fine from web browser. Apart from that, my internet connection is working fine. I'm not sure what's wrong.  

[EA_Barry]

@ezzccwc

Did you look at that link? https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/

Let us know if that and the following connectivity info and troubleshooting helps you, thanks.

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/nba-live/nba-live-18/online-ports-for-nba-live-18
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

[carloseptkilla]

All you have to do if you're having issues signing in to the to your EA account is to switch users on your PS4 or other system and if that doesn't work just completely log out then log back in that should work

[Bionic73one]

Will try this..no one else suggested this

[cheeseheads1234]

It doesn't work i already tried it on PC.

[EA_Blueberry]

@cheeseheads1234 

Which platform do you play the game on and do you use WiFi or a wired connection to play?

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4). That's been helping players out recently.

[anthnony]

@EA_Blueberry my sign and keep saying duplicate email

[anthnony]

When I try to sign in to keep saying duplicate email and me need a code

[anthnony]

@EA_Blueberry can you fix it