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Re: Unable to sign in to EA server

by carloseptkilla
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Original Post

Unable to sign in to EA server

★★ Newbie

Hi, I'm facing connectivity issue I can't sign in to EA servers. It kept telling me to go to help.ea.com/article/not-able-to-connect-to-online-play site. I have tried logging in to EA online account and it looks fine from web browser. Apart from that, my internet connection is working fine. I'm not sure what's wrong.  

Message 1 of 11 (6,590 Views)

Re: Unable to sign in to EA server

Community Manager

@ezzccwc

 

Did you look at that link? https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/

 

 

Let us know if that and the following connectivity info and troubleshooting helps you, thanks.

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/nba-live/nba-live-18/online-ports-for-nba-live-18
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

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Message 2 of 11 (6,564 Views)
Highlighted

Re: Unable to sign in to EA server

★★★ Newbie

All you have to do if you're having issues signing in to the to your EA account is to switch users on your PS4 or other system and if that doesn't work just completely log out then log back in that should work

 

 

Message 3 of 11 (5,499 Views)

Re: Unable to sign in to EA server

★★★★ Novice
Will try this..no one else suggested this
Message 4 of 11 (4,395 Views)

Re: Unable to sign in to EA server

★★★ Newbie

It doesn't work i already tried it on PC.

 

Message 5 of 11 (1,688 Views)

Re: Unable to sign in to EA server

Community Manager

@cheeseheads1234 

 

Which platform do you play the game on and do you use WiFi or a wired connection to play?

 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4). That's been helping players out recently.

/Blueberry

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Message 6 of 11 (1,579 Views)

Re: Unable to sign in to EA server

★★★★ Newbie
@EA_Blueberry my sign and keep saying duplicate email
Message 7 of 11 (289 Views)

Re: Unable to sign in to EA server

★★★★ Newbie

When I try to sign in to keep saying duplicate email and me need a code

Message 8 of 11 (288 Views)

Re: Unable to sign in to EA server

★★★★ Newbie
 
Message 9 of 11 (287 Views)

Re: Unable to sign in to EA server

★★★★ Newbie
@EA_Blueberry can you fix it
Message 10 of 11 (278 Views)

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