August 2017 - last edited September 2017 by EA_Roger
NBA live 18 demo gets "matchmaking failed" error
I am at Adelaide Australia...any one have the same problem?
Solved! Go to Solution.
September 2017 - last edited September 2017
Hello @cheng0802, @PaigeEM2002, @itrychicken, @g166o & @T-TDioRspenG,
First of all I'd like to apologize for the late response here and the experience you've had with this demo, I can assure your that this wasn't our intention and that we would like to work out what's going on here. With that in mind would it be possible for you to get back to us with the information requested below. This should help us identify a common trend with the issues you are running into on your side of things. We appreciate your cooperation on this.
Which feature / component / location in game are you experiencing issues with?
Can you tell me if you are playing on a wired on wireless connection & provide us the details of your internet connection by doing the tests below:
PlayStation:
To test an Internet connection and display the results, select (Settings) > [Network] > [Test Internet Connection].
Source: http://manuals.playstation.net/document/en/ps4/settings/nw_test.html
Xbox:
Source: http://support.xbox.com/en-IE/xbox-one/networking/slow-performance-solution
Thanks,
Roger.
August 2017
Is the problem still there for you?
its been almost a week
August 2017
Near Melbourne, been almost a week too.
Gonna miss these week 2 crates.
And not buy the game at this stage.
EA Support does nothing either.
August 2017
And I know other Australians with same issues as well.
August 2017
Chatted with EA support again, gave me the same irrelevant troubleshooting steps.
Basically solution provided was go on the forums to get the developers attention.
Issue is already on here, on operation sports and reddit, so not sure what else can be done. Except take my money to a rival.
The guy just stopped talking to me as well.
August 2017
Can someone from EA at least acknowledge this problem?
August 2017
I'm having this problem as well in Bendigo, Victoria. Australian servers are broke. They randomly worked for me and I was able to complete the live events but now I can't.
August 2017
Not working for me either, The Rise works just fine but when I go online it just says 'Matchmaking Failed.'
August 2017
me too