I know this is late. But just disconnect from Xbox love or psn go back into NBA live it should disconnect you from ea servers. Change your face to a skin tone that matches then go back to your face scan. Go all the way back to the main menu then connect back to online. Worked for me
My face scan has been successful but for some reason the skin tone for arms and legs aren't mesh with my face scan. (Ex. My face scan skin tone is a 5 but my legs and arms are white) Not sure what to do
I had the same issue, my first scan was great and then my body was way too light even though I chose a 5 for the skin tone. My arms and everything below the neck was a 1 for skin tone. Doesn't seem like the rendering changes the body skin tone. Haven't been able to see much information for a fix.