I have problem with Face scan on NBA Live 18
I also contacted EA support but they don't help.
That's weird because this is a feature of the game and they say they don't support it.
My problem is:
I have intalled Nba live 18 on my Xbox One console. My xbox live id and gamertag is linked with my EA account
conclusion from my long discussion with Mr. Abin from EA support:
EA is not a professional company.
they say that they can't solve this issue and redirect to community forums (here)
I am asking for escalation OR a ticket to follow up.
Their answer is just :
- we can't escalate for "such issues"
- we can't open a ticket for "such issues"
I ask what is "such issue", and they say:
this is not a technical issue. if this is not technical , then what is technical ?
The Android app that I use is EA's app. And there is a feature in game which should download the face scan that is uploaded.
but it does not work.
This is technical for sure.
very professional EA, very very professional.