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Re: FaceScan error on NBA LIVE 18

by JAYISASTAR1
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FaceScan error on NBA LIVE 18

★★★★ Novice
I've done multiple face scans, my player came out with a black face and a light body. How did I fix this?
Message 1 of 4 (1,169 Views)

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Re: FaceScan error on NBA LIVE 18

★★★★ Novice
I just uninstalled then reinstalled the app. Did a rescan and everything worked out

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Re: FaceScan error on NBA LIVE 18

★★★★ Newbie
I ran into the exact same issue. I chose skin yone 4.
Message 2 of 4 (1,089 Views)
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Re: FaceScan error on NBA LIVE 18

★★★★ Novice
I just uninstalled then reinstalled the app. Did a rescan and everything worked out
Message 3 of 4 (1,400 Views)

Face Scan on NBA Live 18 - not working

★★★★ Newbie

I have problem with Face scan on NBA Live 18

I also contacted EA support but they don't help.

That's weird because this is a feature of the game and they say they don't support it.

 

My problem is:

 

I have intalled Nba live 18 on my Xbox One console. My xbox live id and gamertag is linked with my EA account

I downloaded nba live companion app on my Android phone and made a face scan.
but the game does not show the face when I'm creating the player.
 
 

conclusion from my long discussion with Mr. Abin from EA support:

EA is not a professional company.

  

they say that they can't solve this issue and redirect to community forums (here)

I am asking for escalation OR a ticket to follow up.

 

Their answer is just :

- we can't escalate for "such issues"

- we can't open a ticket for "such issues"

 

I ask what is "such issue", and they say:

this is not a technical issue. if this is not technical , then what is technical ?

 

The Android app that I use is EA's app. And there is a feature in game which should download the face scan that is uploaded.

but it does not work. 

This is technical for sure.

 

very professional EA, very very professional.

 
Message 4 of 4 (588 Views)

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