FaceScan error on NBA LIVE 18

[JAYISASTAR1]

I've done multiple face scans, my player came out with a black face and a light body. How did I fix this?

[JAYISASTAR1 · Accepted solution]

I just uninstalled then reinstalled the app. Did a rescan and everything worked out

[AmpCold1]

I ran into the exact same issue. I chose skin yone 4.

[JAYISASTAR1 · Accepted solution]

I just uninstalled then reinstalled the app. Did a rescan and everything worked out

[ilkerxeon]

I have problem with Face scan on NBA Live 18

I also contacted EA support but they don't help.

That's weird because this is a feature of the game and they say they don't support it.

My problem is:

I have intalled Nba live 18 on my Xbox One console. My xbox live id and gamertag is linked with my EA account

I downloaded nba live companion app on my Android phone and made a face scan.

but the game does not show the face when I'm creating the player.

conclusion from my long discussion with Mr. Abin from EA support:

EA is not a professional company.

they say that they can't solve this issue and redirect to community forums (here)

I am asking for escalation OR a ticket to follow up.

Their answer is just :

- we can't escalate for "such issues"

- we can't open a ticket for "such issues"

I ask what is "such issue", and they say:

this is not a technical issue. if this is not technical , then what is technical ?

The Android app that I use is EA's app. And there is a feature in game which should download the face scan that is uploaded.

but it does not work. 

This is technical for sure.

very professional EA, very very professional.