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Face scan

by zach1233

Original Post

Accepted Solution

Face scan

★★★★ Novice
Face scan won't load
Message 2 of 80 (38,215 Views)

Accepted Solution

Re: why face scan red

Community Manager


My apologies for the delayed response on this, we've had some reports from certain of our players are running into issues when attempting to transfer their game face from the companion app to their console.


We've been looking into this, however in order to get to the bottom of the issue we need more information from you. If you are encountering this issue please get back to us with the information on the mobile device you have been using to upload your game face.





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Message 49 of 80 (29,144 Views)

All Replies

Face scan

★★ Novice
How do you download your face scan into NBA live 18 after you make a face?
Message 1 of 80 (38,245 Views)

Re: Face scan

★★★★ Novice
It has been loading on the companion app for like 20 minutes and won't complete
Message 3 of 80 (38,142 Views)

Re: Face scan

★★★ Newbie
Did u find out how to do it ❓
Message 4 of 80 (38,194 Views)

Face Scan

★★★ Newbie
How do you download face scan on NBA Live 18
Message 5 of 80 (38,131 Views)

Re: Face scan

★★ Novice
Message 6 of 80 (38,177 Views)

NBA Live 18 face scan won't load

★★ Novice
I did the face scan and it will not load into the game. I got support but the person told me to report it to the forums.
Message 7 of 80 (38,398 Views)

can i talk to someone

★★★★ Newbie

my face scan is not uploading 


Message 8 of 80 (38,099 Views)

Re: Face scan

★★★ Newbie
When you first launch the game and you have an EA account whatever device you're using for example Xbox one, the Microsoft and EA account should be linked so when you first launch the game it should automatically ask you to sign into your EA account. Once signed in and it goes through the intro, go to where you start making your player ma sit should automatically upload your face scan from the app.
Message 9 of 80 (38,107 Views)

Re: NBA Live 18 face scan won't load

★★ Novice
My face scan won't load I uninstall and reinstall the game in the app still no luck everyone on YouTube got it working
Message 10 of 80 (38,378 Views)


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