why face scan red

[jaredh3522]

This is why EA is trash anymore. You need more info when there is a screenshot above? Wtf. Also having the same issue

[inkslingerInky]

Used my imac and my android no luck

[xwhitemambax24x]

It won’t even scan my face it says it lost track of my face or I moved my head to fast and I’ve been moving my head super slow so idk why it won’t scan

[Doiley45]

I'm using a Samsung Galaxy S7 and my face is scanned and it's on the app I just can't figure out how to get it on my PlayStation 4 please help me

[ironicclock5007]

How do u upload ur face

[Strecth_87]

Do I go to the one or create player

[dregreen595]

I have the same problem my face is not loading to my game but it’s in the app but it’s not going to my game 

[kunkelm]

I don't recall a screen asking me to sign into my EA account. There was one asking me to join a group or community, but no log in screen. How can I go back in and log in?

[daebae2012]

I'm done exscexa this ...??🤔🤔🤔🤔my problem I do the whole head turn right left scan thing it goes to a screen saying generaring preview and it says failed scan again what am I doing wrong ???

[daebae2012]

I'm done exscexa this ...??🤔🤔🤔🤔my problem I do the whole head turn right left scan thing it goes to a screen saying generaring preview and it says failed scan again what am I doing wrong ???