Stuck at loading screen after editing a sim in CAS [ Edited ]

[Imcrying123]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.97.62.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, game packs and stuff packs.
Steps: How can we find the bug ourselves? Enter CAS, either make changes to a sim's appearance and confirm or exit right away.
What happens when the bug occurs? Infinite loading screen upon exiting CAS.
What do you expect to see? Get to live mode after leaving CAS.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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Hello guys, I think I posted my initial post in the wrong place, so I'm putting it here too. 

After having my sim age up, i decided to change her outfits in CAS like I always do, but upon confirming the changes, the loading screen appeared, and I couldn't enter live mode. I waited about 15 minutes and still nothing. The plumbob is spinning and the tips are switching like normal, but no live mode ever seems to load. I also can't close the game, so i have to close it though the task manager every time. 

I also started having problems with the error code 0 a couple days back, but choosing SAVE AS (not SAVE) seemed to work. I'm not sure if these 2 problems are connected, so I'm mentioning it just in case.

So far I've tried removing all my mods, starting a new TS4 folder and putting just my saves and tray files back in, cleaning EA app cache and repairing the game.

I have also tried starting a brand new save and everything seemed to work fine (even choosing SAVE and not SAVE AS). So I think the problem might only be my current save that I've played in for a couple of months now. I'm a bit sad because it happened so suddenly. I haven't downloaded any new mods or cc in a week or so, so it's not like removing the latest mod would do the trick. 

If anyone has any other suggestions aside from the solutions I've mentioned, I would greatly appreciate it. If not, I have my sims saved in the gallery, so I guess I will start a new save with the same sims. Very frustrating : (

Edit By Crinrict: Fixed Duplicate Template

[Imcrying123]

Hello everyone, 

after having my sim age up, i decided to change her outfits in CAS like I always do, but upon confirming the changes, the loading screen appeared, and I couldn't enter live mode. I waited about 15 minutes and still nothing. The plumbob is spinning and the tips are switching like normal, but no live mode ever seems to load. I also can't close the game, so i have to close it though the task manager every time. 

I also started having problems with the error code 0 a couple days back, but choosing SAVE AS (not SAVE) seemed to work. I'm not sure if these 2 problems are connected, so I'm mentioning it just in case.

So far I've tried removing all my mods, starting a new TS4 folder and putting just my saves and tray files back in, cleaning EA app cache and repairing the game.

I have tried starting a brand new save and everything seemed to work fine (even choosing SAVE and not SAVE AS). So I think the problem might only be my current save that I've played in for a couple of months now. I'm a bit sad because it happened so suddenly. I haven't downloaded any new mods or cc in a week or so, so it's not like removing the latest mod would do the trick. 

If anyone has any other suggestions aside from the solutions I've mentioned, I would greatly appreciate it. If not, I have my sims saved in the gallery, so I guess I will start a new save with the same sims. Very frustrating : (

[jocelynalexis]

I don’t have an answer but my game is stuck too within the CAS screen. I’ve tried reinstalling from scratch. This essentially makes my game unplayable.

[Imcrying123]

So sorry to hear that. I really hope there's a solution/workaround. I would not enjoy having my sims walk around with randomized outfits (we all know the townie creations ) if i decided to embrace not going to CAS or lose months of progress if I were to abandon this save. 

[puzzlezaddict]

@Imcrying123 and @jocelynalexis  Does any sim in the household have an extra trait, i.e. a trait that can be adopted through gameplay?

[Imcrying123]

Yes, they do. Could that be the cause? 

[Imcrying123]

Adding this just in case: once I click confirm in CAS, it's almost as if the game didn't recognize I tried leaving CAS. I can still hear my sim making sounds (when they smile and/or look around while in the full body/zoomed out mode) after the loading screen appears. So I hear both the loading screen music AND my sim in CAS. I usually play without sound so I only found this out today. 

[jocelynalexis]

That’s how mine is too! It makes noises like I never clicked “confirm” and just “circles” like it’s saving to start gameplay but never moves past the save feature. No added traits in my case- my save file recently got messed up through OneDrive so my game is essentially starting from fresh install with the exact same problem.

[crinrict]

@Imcrying123 I merged your posts. Please don't post in multiple places, especially if you already have help in one forum. Thank you

EDIT: Have you tested if other households in that save work ?

[Imcrying123]

Yes, tried going to CAS while playing a random different household (I've never played in that household), changed one sim's outfit and clicked confirm. And yep, it worked that time just fine. Then I got my hopes up and tried my main legacy household again and obviously I got stuck again haha.