March 2023
@tenoddcats EA Sports has nothing to do with Sims games. EA overall won't help with system issues either, or mod issues for that matter. You can certainly try your luck with EA Help, but don't expect any miracles.
https://help.ea.com/en/contact-us/
If you'd like help here, please let me know whether the new admin Windows account makes a difference. And remember that many if not most mods need to be updated for the current patch (1.96).
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help