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puzzlezaddict
Hero+
3 years ago

Re: My game won't launch- Sims 4

@sydtay2015  Please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily not read by teh game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode.

If the game still won't open, please run a dxdiag and attach it to a post, that is if your computer runs Windows.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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My game won't launch- Sims 4","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:9226127"},"body":"

@sydtay2015  Please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily not read by teh game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode.

\n\n

If the game still won't open, please run a dxdiag and attach it to a post, that is if your computer runs Windows.

\n\n

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

","body@stringLength":"896","rawBody":"

@sydtay2015  Please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily not read by teh game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode.

\n\n

If the game still won't open, please run a dxdiag and attach it to a post, that is if your computer runs Windows.

\n\n

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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