15" and 16" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well
Intel Iris Plus Graphics 645 1536 MB
Are you attempting to play the normal version of the game or the Legacy Edition? Normal
Are you running any antivirus? I don't think so. But im not sure.
Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes I have
Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? Yes I use them and yes ive tried removing them
I have also tried almost all of your troubleshooting steps and nothing seems to work.
Thanks for your help
About The Sims 4 Mods & Custom Content
Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,388 PostsLatest Activity: 5 years ago
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Ok, Here
Operating System (Version) 11.4
Mac model 13\" 2020
Processor
1.4 GHz Quad-Core Intel Core i5
Memory (RAM)
8 GB 2133 MHz LPDDR3
Graphics
15\" and 16\" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well
Intel Iris Plus Graphics 645 1536 MB
Are you attempting to play the normal version of the game or the Legacy Edition? Normal
Are you running any antivirus? I don't think so. But im not sure.
Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes I have
Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? Yes I use them and yes ive tried removing them
I have also tried almost all of your troubleshooting steps and nothing seems to work.
Thanks for your help
","body@stringLength":"1487","rawBody":"
Ok, Here
Operating System (Version) 11.4
Mac model 13\" 2020
Processor
1.4 GHz Quad-Core Intel Core i5
Memory (RAM)
8 GB 2133 MHz LPDDR3
Graphics
15\" and 16\" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well
Intel Iris Plus Graphics 645 1536 MB
Are you attempting to play the normal version of the game or the Legacy Edition? Normal
Are you running any antivirus? I don't think so. But im not sure.
Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes I have
Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? Yes I use them and yes ive tried removing them
I have also tried almost all of your troubleshooting steps and nothing seems to work.
Thanks for your help
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Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138332"},"body":"@yrsp2
Thanks. Did you try the new Sims 4 folder with none of your previous saves and other content copied across? Can yo also post screenshots?
I'm trying to figure out if it's a hardware issue related to the Intel chip, possibly also a Metal driver issue, or whether it's your user data. This is why it's really important to know if a completely new clean game causes the same issue.
Could you also post a few screenshots showing it in-game?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-09T08:39:53.899-07:00","lastPublishTime":"2021-07-09T08:39:53.899-07:00","metrics":{"__typename":"MessageMetrics","views":6657},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":16,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9138333":{"__typename":"ModerationData","id":"moderation_data:9138333","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138333":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4642201"},"id":"message:9138333","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138333","revisionNum":1,"uid":9138333,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138332"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138333"},"body":"
Im not totally sure what you mean there. But, here are screen shots. I had the game create a few random sims. As you can see they are all the exact same skin color.
And when I try to change it, the sim doesn't change.
Here, I tried to download a sim off of the gallery and the game actually automatically changes the sim to become this specific skin tone. (the hair disappeared because I don't have that pack. that makes sense)
You can also see what I was talking about the eyebrows in this picture. The pink ones I can edit but the brown ones are always there.
And hereto can see the grey underwear. That doesn't bother me so much but it appeared around the same time as the other issues so I wonder if they are related.
Did you try the new Sims 4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 really important to see if it happens in a new clean game too or just in your saves.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-09T12:52:30.525-07:00","lastPublishTime":"2021-07-09T12:52:30.525-07:00","metrics":{"__typename":"MessageMetrics","views":6605},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":13,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9138335":{"__typename":"ModerationData","id":"moderation_data:9138335","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138335":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4642201"},"id":"message:9138335","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138335","revisionNum":1,"uid":9138335,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138334"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138335"},"body":"
How do I clean my game and be sure that im not loosing anything important. will everything still be saved?
I did that thing where I moved my sims folder to my desktop and it worked! But I don't have anything that I have built. How do I get it back without bringing the problem back? Do I have to delete all of my mods? I don't want to have to do that.
Do you know if there is a software I can run to find the mod that did that without deleting all my mods (assuming the mods where the problem). If not, how would you recommend I delete what was causing the problem so I can still have everything else and bring my own builds (ets.) back into the game.
By the way, Thank you so much for helping me with this problem. Im really grateful.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2021-07-12T16:12:52.738-07:00","lastPublishTime":"2021-07-12T16:12:52.738-07:00","metrics":{"__typename":"MessageMetrics","views":6520},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9138338":{"__typename":"ModerationData","id":"moderation_data:9138338","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138338":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4642201"},"id":"message:9138338","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138338","revisionNum":1,"uid":9138338,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138337"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138338"},"body":"I figure out what Mod was the problem. Thank you so much for all your help. Really! You're Awesome <3","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"104","kudosSumWeight":3,"postTime":"2021-07-12T16:57:56.248-07:00","lastPublishTime":"2021-07-12T16:57:56.248-07:00","metrics":{"__typename":"MessageMetrics","views":6530},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":9,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9138339":{"__typename":"ModerationData","id":"moderation_data:9138339","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138339":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:9138339","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138339","revisionNum":1,"uid":9138339,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138338"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138339"},"body":"@yrsp2
Great! If it happens again just repeat the steps and you should be back in your game in no time 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2021-07-12T23:56:48.719-07:00","lastPublishTime":"2021-07-12T23:56:48.719-07:00","metrics":{"__typename":"MessageMetrics","views":1395},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:4100371":{"__typename":"User","id":"user:4100371","uid":4100371,"login":"issalezhh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-19T09:55:13.718-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4100371"},"ModerationData:moderation_data:9138340":{"__typename":"ModerationData","id":"moderation_data:9138340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138340":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4100371"},"id":"message:9138340","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138340","revisionNum":1,"uid":9138340,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138338"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138340"},"body":"
hey, the exact same thing happened to me! do you know which mod caused this issue?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"84","kudosSumWeight":0,"postTime":"2022-11-20T14:31:21.461-08:00","lastPublishTime":"2022-11-20T14:31:21.461-08:00","metrics":{"__typename":"MessageMetrics","views":784},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1188834":{"__typename":"User","id":"user:1188834","uid":1188834,"login":"CheriColey","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-18T15:12:45.238-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1188834"},"ModerationData:moderation_data:9138344":{"__typename":"ModerationData","id":"moderation_data:9138344","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138344":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1188834"},"id":"message:9138344","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138344","revisionNum":1,"uid":9138344,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138338"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138344"},"body":"@yrsp2 Hey what mod was it causing the issue if you can remenber","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"64","kudosSumWeight":0,"postTime":"2023-03-18T15:13:21.534-07:00","lastPublishTime":"2023-03-18T15:13:21.534-07:00","metrics":{"__typename":"MessageMetrics","views":693},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4754045":{"__typename":"User","id":"user:4754045","uid":4754045,"login":"dhhniw1zjqbv","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-12T11:42:18.562-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4754045"},"ModerationData:moderation_data:9138346":{"__typename":"ModerationData","id":"moderation_data:9138346","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138346":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4754045"},"id":"message:9138346","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138346","revisionNum":1,"uid":9138346,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138333"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138346"},"body":"
That is the exact thing happening to me i need help too. Plus i am not using the Mac the laptop i am using is the Lenovo
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Hey all,
\n\n
This thread has now been locked- If you need further assistance on this, please seethe guide hereat the top of the forum for steps to resolve this.
This thread is quite a few years old and is being locked here to avoid further necroposting.
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!
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