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Change Skin 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Cant Change Skin Color","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:9138331"},"body":"

Ok, Here

I have also tried almost all of your troubleshooting steps and nothing seems to work.

Thanks for your help

","body@stringLength":"1487","rawBody":"

Ok, Here

I have also tried almost all of your troubleshooting steps and nothing seems to work.

Thanks for your help

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Thanks. Did you try the new Sims 4 folder with none of your previous saves and other content copied across? Can yo also post screenshots?

I'm trying to figure out if it's a hardware issue related to the Intel chip, possibly also a Metal driver issue, or whether it's your user data. This is why it's really important to know if a completely new clean game causes the same issue.

Could you also post a few screenshots showing it in-game?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-09T08:39:53.899-07:00","lastPublishTime":"2021-07-09T08:39:53.899-07:00","metrics":{"__typename":"MessageMetrics","views":6651},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":16,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9138333":{"__typename":"ModerationData","id":"moderation_data:9138333","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138333":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4642201"},"id":"message:9138333","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138333","revisionNum":1,"uid":9138333,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138332"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138333"},"body":"

Im not totally sure what you mean there. But, here are screen shots. I had the game create a few random sims. As you can see they are all the exact same skin color.

\"Screen

\"Screen

And when I try to change it, the sim doesn't change.

\"Screen

Here, I tried to download a sim off of the gallery and the game actually automatically changes the sim to become this specific skin tone. (the hair disappeared because I don't have that pack. that makes sense)

\"Screen

\"Screen

You can also see what I was talking about the eyebrows in this picture. The pink ones I can edit but the brown ones are always there.

\"Screen

And hereto can see the grey underwear. That doesn't bother me so much but it appeared around the same time as the other issues so I wonder if they are related.

\"Screen

\"Screen

Hope that can help

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Thanks but none of your images are loading ☹️

Did you try the new Sims 4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 really important to see if it happens in a new clean game too or just in your saves.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-09T12:52:30.525-07:00","lastPublishTime":"2021-07-09T12:52:30.525-07:00","metrics":{"__typename":"MessageMetrics","views":6603},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":13,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9138335":{"__typename":"ModerationData","id":"moderation_data:9138335","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138335":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4642201"},"id":"message:9138335","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138335","revisionNum":1,"uid":9138335,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138334"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138335"},"body":"

How do I clean my game and be sure that im not loosing anything important. will everything still be saved?

As for the screenshots, this should work.

https://drive.google.com/drive/folders/13ltIR0QCU928tL2yCT4uvNqZp3eESB7T?usp=sharing

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I did that thing where I moved my sims folder to my desktop and it worked! But I don't have anything that I have built. How do I get it back without bringing the problem back? Do I have to delete all of my mods? I don't want to have to do that.

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Do you know if there is a software I can run to find the mod that did that without deleting all my mods (assuming the mods where the problem). If not, how would you recommend I delete what was causing the problem so I can still have everything else and bring my own builds (ets.) back into the game. 

By the way, Thank you so much for helping me with this problem. Im really grateful.

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Great! If it happens again just repeat the steps and you should be back in your game in no time 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2021-07-12T23:56:48.719-07:00","lastPublishTime":"2021-07-12T23:56:48.719-07:00","metrics":{"__typename":"MessageMetrics","views":1390},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:4100371":{"__typename":"User","id":"user:4100371","uid":4100371,"login":"issalezhh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-19T09:55:13.718-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4100371"},"ModerationData:moderation_data:9138340":{"__typename":"ModerationData","id":"moderation_data:9138340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9138340":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4100371"},"id":"message:9138340","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-mods-and-custom-content-en/message:9138329/message:9138340","revisionNum":1,"uid":9138340,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-mods-and-custom-content-en"},"parent":{"__ref":"ForumReplyMessage:message:9138338"},"conversation":{"__ref":"Conversation:conversation:9138329"},"subject":"Re: Cant Change Skin Color","moderationData":{"__ref":"ModerationData:moderation_data:9138340"},"body":"

What mod? Do you mind sharing?

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What was the mod? I already deleted the columns mod but it did nothing

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hey, the exact same thing happened to me! do you know which mod caused this issue?

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That is the exact thing happening to me i need help too. Plus i am not using the Mac the laptop i am using is the Lenovo

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can you tell me i’ve been struggling for weeks

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Hey all,

\n\n

This thread has now been locked- If you need further assistance on this, please see the guide here at the top of the forum for steps to resolve this.

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hello i know this was 4 years ago but do u remember what mod it was

 

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Hey there,
 
This thread is quite a few years old and is being locked here to avoid further necroposting.
 
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks! 

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