crashing to launcher when trying to start 2 or 3.

[callousNstrange]

hey!

so when i attempt to run mass effect 2 or 3, the splash screen along with a black screen pop up for a time before it all crashes back to the launcher screen.

this ONLY happens with 2 and 3. mass effect 1 runs fine.

i've seen dxdiag logs mentioned, so mine is attached.

please help.

[puzzlezaddict]

@callousNstrange  A component of DirectX is crashing, so please start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Try again to open ME2 or 3, and let me know how it goes.

[callousNstrange]

@puzzlezaddict i did what you asked and the sfc /scannow brought up no issues.

i got 'windows resource protection did not find any integrity violations.'

gonna do a restart and proceed with the next part of your advice.

[callousNstrange]

i did everything i was told to do and the games still don't launch.

[callousNstrange]

okay, so... weird update.

i noticed my mass effect 2 binaries folder didn't have dxgi.ll inside of it, so i copied and pasted the one from my mass effect 1 folder to the mass effect 2 folder and... boom. game loads up now.

[callousNstrange]

same with mass effect 3. copied and pasted the dxgi.ll file to the mass effect 3 binaries folder and now it works.

[puzzlezaddict]

@callousNstrange  Strange, I don't see dxgi.dll in any of my Mass Effect program data, just a handful of copies within C:\Windows and C:\ProgramData.  I'm not sure what the difference is with your install, but the important thing is that you've fixed the issue.