"You are not allowed to access the online features of this game." [ Edited ]

[Azatorn]

I don't have any greyed MAE tab in my library so this solution doesn't work for me.

But according to this thread :https://answers.ea.com/t5/Technical-Issues/Can-t-access-Online-Features-of-Mass-Effect-Andromeda/m-p... 

The only way to revert the Deluxe edition you got from your Origin Access subscription to the base game you purchased in order to be able to go online, is to contact a EA specialist who is barricaded behind a lot of average email responders...

[holger1405]

@Azatorn 

It doesn't require a Specialist, just someone that understands the issue.

 
Try EAs Support on Twitter or on Facebook.

[Azatorn]

You can call him anything you want, the fact is the average support responder can't help in this issue.

And no, I will not waste my time on Twitter or Facebook EA support walls before perhaps having someone able to help me.

I don't even have, and I don't want to have, account on these social networks.

I will just give up and play something else.

[mcsupersport]

@Azatorn 

I thought you were supposed to "uninstall" option to revert to previous edition located under the cog option in Origin.   CLick on uninstall under cog, and it should pop up and give you three options, one to remove from library, one to remove and keep in library and one to revert to purchased edition.

[holger1405]

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@Azatorn wrote:

You can call him anything you want, the fact is the average support responder can't help in this issue.

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Simply not true, they can help, some just don't know how to do it.

https://answers.ea.com/t5/Technical-Issues/Mass-Effect-Andromeda-via-Steam-purchase-can-t-connect-to... 

https://answers.ea.com/t5/Technical-Issues/ME-Andromeda-Missing-online-access/m-p/9293995#M43170 

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Azatorn wrote:

And no, I will not waste my time on Twitter or Facebook EA support walls before perhaps having someone able to help me.

I don't even have, and I don't want to have, account on these social networks.

I will just give up and play something else.

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That is your prerogative, mine is to point out that you info is wrong.

[CrazeOK]

This 3 year old problem is still occuring... Wow, just wow...  Phone support acts like they have not clue what is going on.

[holger1405]

@CrazeOK 

Try again, support is the only way.  Refer to this thread.

You also could try EAs Support on Twitter or on Facebook.

[princeofiowa]

Already tried usual troubleshooting, reinstall, router reset, etc.  Also told support that i found multiple threads where the solution was removing all game versions from the account then re-adding the base game, supposedly that was done, but i'm still having the issue.  Any thoughts?

[holger1405]

@princeofiowa 

I moved your post to one of the relevant threads.

Did you had a EA Play (Origin Access) subscription that is now expired?

[princeofiowa]

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@holger1405 wrote:

@princeofiowa 

I moved your post to one of the relevant threads.

Did you had a EA Play (Origin Access) subscription that is now expired?

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Yes, I did previously have an origin access subscription.