System shutdown during game start-up

by TheJumpingJawa
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System shutdown during game start-up

[ Edited ]
★★★★★ Guide

Just a heads up & info dump in case anyone else encounters this issue.

I don't expect EA will do anything about it.

 

Ryzen 5 5600X @ stock

16 GB DDR4 @ 3200MHz

GTX 1070 @ stock

 

Primary Display 1920x1080@144Hz

Secondary Displays 2x 1920x1200@59Hz

All are connected via DP->DP.

 

Win 10 x64 (20H2)

Nvidia drivers 471.11

 

Game launches to the initial splash screen(the one with the Frostbite logo on), then the display driver crashes causing a complete system shutdown.

PC has to be unplugged/wait 10 seconds/replugged for it to boot back up.

Issue seems to occur almost every time.

 

I've tried numerous things:

- shutting down everything else that was running

- updating drivers

- disabling extra monitors

- downclocking ram to 2400MHz

 

What it turned out to be, was my PSU!

An ancient 750W Silverstone ST75F. (12V delivers 650W, via four 18A 12V rails if the documentation is to be believed.)

 

I've never encountered power issues before, and even with the age of this PSU, I wouldn't expect it to struggle powering my rather mediocre system.

Still, switching it out to a spare super-cheap Aero Bronze 650W I had lying around resolved the system shutdowns that were occurring during start-up.

 

Something that ME:A is doing during start-up must be causing an exceptionally high power spike, presumably emanating from the GPU.

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Accepted Solution

Re: System shutdown during game start-up

[ Edited ]
Community Manager

@TheJumpingJawa 

 

First, I will acknowledge that you edited your post after you discovered the issue was your PSU.

 

"I don't expect EA will do anything about it."

 

Just to be clear, your dodgy PSU is not an issue we can resolve nor are we responsible for.

 

Thanks.

barry.png

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Re: System shutdown during game start-up

★★ Guide
@TheJumpingJawa Your description is a perfect match for an overheat problem (although the system might look cold, a heat spike which is not compensated in time by cooling system is enough to trip the protection and I'm talking here about hardware protection).
And yes, EA won't do anything about it because it seems to be a local problem.
Possible fix: refresh the thermal paste or thermal pads on CPU and chipset (if available)
Message 2 of 3 (391 Views)

Re: System shutdown during game start-up

[ Edited ]
Community Manager

@TheJumpingJawa 

 

First, I will acknowledge that you edited your post after you discovered the issue was your PSU.

 

"I don't expect EA will do anything about it."

 

Just to be clear, your dodgy PSU is not an issue we can resolve nor are we responsible for.

 

Thanks.

barry.png
Message 3 of 3 (382 Views)