Purchases Aren't Acessable

KrystalSanguine · February 2021

Just purchased 3 items from the PSN store for Mass Effect Andromeda they are as follows

*Asari Commando MP pack £7.99

*Turian Soldier MP pack £7.99

*500 Mass Effect: Andromeda Points pack £3.99

And none of them have been added into my game since purchase earlier on tonight...anybody know what the heck is up with the Online store as of late or how to get a refund on said purchases? I have the billing receipts on my email account confirming purchase...but this is a seriously annoying joke on EA's part.

holger1405 · February 2021

@KrystalSanguine

The PSN store is Sony's store, not EAs.

You need to contact PS support.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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holger1405 · February 2021

@KrystalSanguine

The PSN store is Sony's store, not EAs.

You need to contact PS support.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

luckyluke372 · May 2021

I tried PSN support, they tried every method at their disposal and couldn’t fix it. It’s also exclusive to Mass Effect Andromeda. My non-ea games are getting their addons fine.

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Purchases Aren't Acessable

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