MEA: Can't access online

[JusticeHeroX]

@Palland0 It seems I am out of luck as well. My game was re-granted but it didn't work.
Also, is there some way of knowing if Origin/EA is even aware of this issue?

[Screammer_ZORG]

Reddit kotaku forums? Or maybe should look to opportunity find out email some of the management staff

[Palland0]

@JusticeHeroXWell, I don't think we can know if they're aware of this issue... Although one of the helpers I talked to on the phone told me they have a "note" about this problem since September (if I remember correctly).

Every Community Manager here told me to talk to @EAHelp on Twitter, but they didn't answer my messages. Maybe they would say something if more people mentioned it, but they can just ignore you if they want...

So I don't know. I wanted to create a "permanent" ticket (by email, to not waste time) until my issue was solved. But after 3 weeks, one person re-granted me the game, which didn't work, so I re-opened the issue, and the second person told me to reinstall the game, closed the issue and moved my ticket to a category (network issues) where contacting them through email is not possible... :-/

[Screammer_ZORG]

@Palland0 the last argument, publicity on the forums, maybe the gaming community will help us

[JusticeHeroX]

@stekaitracid Just wondering... Did you have to download the game again after you were regranted by the specialist?

[Screammer_ZORG]

@JusticeHeroX I did it doesn't help

[Strajder69]

I have the same issue had a chat with two support operatives with no luck and the they blocked my account for using online chat option then I created new account and contacted third person from support explained the issue and linked this topic for him to see, we tried some basic options which I already tried before none was helpful then I asked him to remove and re add game to my account which he said that he did even if I didn't see that the game was removed from my library but that also didn't work. So he told me to file a bug report and that he will transfer my case to the team charged for bugs but I have a little hope that they will ever see that report.

UPDATE: Finally they or better to say he fixed my issue. What I did is I went to the EAHelp on twitter and got in contact with a guy by the name of Isaac via direct message. I sent him link for my topic created here https://answers.ea.com/t5/Technical-Issues/Mass-Effect-Andromeda-online-connection-problem/m-p/87473... in which I described my issue with the game and with live chat support not able to help me after which he just asked for my email address associated with a game and after some time needed for him to check my account he was able to fix it. 

Thank you very much Isaac.

[JusticeHeroX]

@Screammer_ZORG@Palland0  You should try what @Strajder69 said. It worked for me. Thanks Zac.

[Screammer_ZORG]

I m not sure if this will help but i will try

[Palland0]

@JusticeHeroX @Strajder69 I tried reaching out to @EAHelp many times on Twitter, but I don't get any response...I tried again today, but still nothing.