Also not working, despite the above fix attempts. May I make two suggestions that can help players without costing EA or Bioware a penny? It can even save money.
- Post a Server Status page, so we can check if the problem isn't at our end.
- Re-open the ME3 Technical Support Forum at Social.Bioware.com
The first is a no-brainer. Spare both your players and employees the fruitless effort of trying to fix a problem that isn't in their control. Like many players, I don't mind waiting, as long as I know that waiting is the right approach.
The second requires re-examining a policy, no easy thing at a large company. Clearly, EA and Bioware chose to send players to Answer HQ for tech support for a reason, perhaps to consolidate effort. But in addition to offering another functioning site (I've been unable to use Answer HQ for days, as only today did the Login button respond to me), it offers something even better: player-to-player assistance.
Few players 'hang out' at Answer HQ the way they do at Social.Bioware.Com, as you apparently intend - that site has more 'social' features, and you're turning away a rich (and free! don't forget free!) resource of problem-solvers. On the old Baldur's Gate technical forum, fans seemed not to expect or need Moderator assistance: they solved issues themselves, and a Bioware forum is a great resource for that.
