Renewal

[WoodenCannon436]

Why is my renewal date different from my charge date?

[EA_David · Accepted solution]

Sorry, I'm still quite unclear on what exactly you're referring to."EA renewal" doesn't sound like any product/service we have on PS3.

If you have a subscription issue on PS3, you can reach out to Sony support. However if you can provide some more specific info hopefully I can point you in the right direction. 

Sony support if you need it: https://www.playstation.com/en-ie/get-help/contact-us/

[EA_David]

@WoodenCannon436 Hi, what are you trying to renew exactly? Are the dates slightly misaligned or way off? Is there any chance you could have gotten some free days/compensation for a subscription?

Thanks.

[WoodenCannon436]

My ea renewal date is different from my charge date. It's an auto renewal for 2017. Why isn't the a live rep I can talk to about this?

[EA_David]

There is, you can reach out to support starting with this link: http://help.ea.com/en/article/contact-ea-help/

However depending on what's being renewed this might not be the right place. 

If your issue is with EA Access, for example, you'll need to reach out to Xbox support.

http://support.xbox.com/contact-us

[borja_2010]

What about for PS3?

[EA_David · Accepted solution]

Sorry, I'm still quite unclear on what exactly you're referring to."EA renewal" doesn't sound like any product/service we have on PS3.

If you have a subscription issue on PS3, you can reach out to Sony support. However if you can provide some more specific info hopefully I can point you in the right direction. 

Sony support if you need it: https://www.playstation.com/en-ie/get-help/contact-us/