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[Read first] How to seek help and get a quick solution!

by Holger1405
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Original Post

[Read first] How to seek help and get a quick solution!

This sticky has two tasks.

 

  1. To make it easier for you who seek help, finding it.
  2. To make helping less time consuming and more effective.

Let’s start!

 

This is the technical troubleshooting area of the Mass Effect 3 section. 

 

Every problem you have running the game goes in here.

That includes crashes, the game not starting at all, in game issues, bugs and technical questions. 

 

If you have a problem with Origin or a problem with your account, the right places to post are others:
Here is the Origin thread, and here is the link to EAs official support for account problems. 

A lot of common errors with the game are already mentioned, and in this case, there is a good chance that the “Accepted solution” will help you too.

 

Meaning? Please use the search function before you post. 😉

 

Search.png

 

If you found the problem you are having as well, but the “Accepted solution” does not help, or if you can’t find something that equals the error you see, please create a “New topic” for your problem.

 

New Topic.png

 

 

  1.  First step, the subject line.
    This line should be as informative as possible!

    For example: [PC] – Mass Effect 1 crashes with a "general protection fault" message.

    Always include the system you play on! ([PC], [PS3] [Xbox] and so forth.)



  2. Second step, the problem description.
    Be as precise and detailed as possible!

    - What is the exact error message?
    - What is happening exactly?
    - When exactly does the problem occur?
    - Where exactly does the problem occur?


    If the problem is in game and/or hard to describe, or if the error message is complicated and hard to write down, include a screenshot or a vid to your post.

    If it is a Windows error you can print the screen with the “Print screen” (Print Scrn, Prnt Scrn, Prt Scrn, Prt Scn, Prt Scr, Prt Sc or Pr Sc) button on your keyboard. (most of the time on the right-hand side of the “F12” key.)

    Then open “Paint” or “Paint 3D” and copy the screenshot into Paint (3D) with “CTRL + V”.
    Save the screenshot to a destination of your choice as a PNG or JPG file and include it in your post with the “Insert image” button in the “Reply” window.Reply.png

    If the error is in game the above method might not work.
    You can use “Geforce experience” (Shadow play) if you use an NVIDIA GPU or “Radeon ReLive“ if you use a AMD GPU to create a in game screenshot.

    If you don’t want to use this kind of tools, the light weight software “FRAPS” (Freeware) is also capable of capturing in game screenshots.

    On the Consoles it is also possible to create a screenshot, refer to the Manual of your console.


  3. Third step, your system information.
    If you are on a PC and you have a technical problem of any kind always attach a “DxDiag” to your post!

    Here is a tutorial on how to create a DXDiag in Text file format
    .

    If you use Windows 7, also go to your Reliability monitor:
    Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new window > hit “ENTER” and look if it has entries for the game you have trouble with.

    If yes double click at the last entry for the game executable, copy the info to the clipboard and save it to a text file.

     Perf.png

 You can attach the "DxDiag" text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose file” button. 

Reply-2.jpg
 

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This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
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